adsl broadband issues

wod said:
I've done the quiet line test by dialing 17070 option 2 on a analogue corded phone in the test socket. I could hear some noise but re tried the test 10minutes later and it had gone

I'm just running my router next to the master socket with a shorter cable at the moment, I suspect the 10metre rj11 cable might be causing the issue but his is a new one I bought to replace a faulty one.

shouldn't be a need for the ring wire any more if people have the newer bt master socket.
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We had no end of problems a few years ago, (line drop every few minutes) and ended up getting BT in to look at the wire/socket. (Called in by our ISP so it didnt cost us anything!)

The engineer said our extension phone line round to the computer was likely picking a lot of noise up so he changed the master socket for one with a data network type socket in it

-http://img.photobucket.com/albums/v510/Analoguesat/adslfilter.jpg

I ran a 10m network cable round the living room skirting board to the computer and its been fine ever since.

(We still get the occasional drop out but thats caused by the very high attenuation on our line as we are the wrong end of 3 miles from the exchange!)
 
I have one of them had it since bt first brought out adsl broadband, I even bought a new one which made no difference.

i've had openreach out and fitted a new master socket and did some work in the green cabinet for my connection, still the same.

I swapped out the obvious things like telephone, cabling etc. and still the issue persists.

even the tie pairs that connect my line to the equipment in the exchange has been replaced and connected to a new port.

I just cant be bothered any more but I have to as I'm paying money for this mess.
 
The other problem we had was a 3 week major failure caused by the cable running through some woodland - the cabled finally frayed through and left a hell of a lot of noise on the line. We had no voice comms at all, but the internet just about stayed up, although it dropped from 2 meg down to double dial up speed so was painfully slow..... It took BT over a week of work to rewire the faulty section of cable and because of the extreme expense of rewiring for 6 houses had to get special permission from high up....
 
This is odd, that is what has happened to us today, broadband has been up and down since March this year, but today the phone stopped working completely and when I reported it by mobile phone I received a txt saying it could not be fixed until 10th August. By coincidence, as part of the reporting procedure now the line is automatically tested and what happens is the internet goes down for the same length of time that it has been doing for months now. We still have no phone but the internet is up and has not gone down since the phone line failed. This leads me to suspect it has been the automated line test that has been downing the broadband every day when there were signs of failure on the line which has now finally gone kaput
 
Sounds like some of you may find a USB 3G stick more useful than a BT line, even round here with the low signal I get more than 2Mbps once the stick's up to HSDPA levels... :p

I just find it amusing that BT are so lax when it comes to repairing faults, as I already mentioned, it's probably a poor or ageing line that needs to be replaced, but getting them to do it would end up with the customer, who is suffering from poor or no service, paying for the privilege, even though it is THEIR network at fault!!! :confused:

Also, I think it's getting to the point where having overhead cables exposed to the elements is getting to be a really bad idea, copper wires have gotten worse in quality over the years, so leaving them out in the open can lead to breaks, poor connections, high resistance and other related issues, maybe they should start thinking about burying them where they're safer, and less prone to being pulled down and stolen by metal thieves... :rolleyes:

But again, who foots the bill? The customer of course... :rolleyes:
 
i've been on the phone to them, well Be technical team actually phoned me as they are good like this and actually want to get the issue resolved unlike bt.

It is looking likely I will need another engineer visit and the equipment in the exchange rechecked.

going to be contacted again later to let me know what they are going to do.
 
2cvbloke said:
Also, I think it's getting to the point where having overhead cables exposed to the elements is getting to be a really bad idea, copper wires have gotten worse in quality over the years, so leaving them out in the open can lead to breaks, poor connections, high resistance and other related issues, maybe they should start thinking about burying them where they're safer, and less prone to being pulled down and stolen by metal thieves... :rolleyes:
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Ive been told some of the lines round here are 1970's aluminium not copper and apparently the noise levels on them are horrendous
 
does anyone know what the price is to get a line changed, I'm just interested that's all.
 
I changed from BT to the Post Office some years ago and have never had any connection problems with their modem. Unfortunately, on February this year I took the plunge and got a satellite system which meant that I would had to dump the modem and buy a new router, which would suit me as I have a desktop and a laptop PC and would no longer have to continually change the CAT5 cable from one PC to the other.

Everything was fine until about June this year when I started to have connection problems. I disconnected the router and went back to using the old PO modem and it worked perfectly but my Spiderbox wasn’t connected to the internet so I phoned the router manufacturer Sitecom for advice, the guy asked me what channel had I selected when I was setting up the wireless connection. I told him I had selected channel 11 per their set-up instructions. He suggested that I change it to 1 and see if that resolves the problem.

Again, everything was fine, until 2 weeks ago when the access problem reared its ugly head again. According to their engineer I should try different channel numbers as some channels are more susceptible to noise that others !!

I am currently at channel 5 and everything is working fine “at present” but I don’t have any confidence in it continuing. I have a line filter in place which should reduce any noise or interference but if the problem is at the other side of the filter ?

Should I ditch Sitecom and buy better router or go back to BT and get their Home Hub package – decisions, decisions. I don’t have any problems only challenges.
 
think I spoke too soon, even the technical support dont know what is wrong so they have escalated it to head office now, just getting better all the time this lol
 
Bring back tin cans and string.
 
alochans said:
I changed from BT to the Post Office some years ago and have never had any connection problems with their modem. Unfortunately, on February this year I took the plunge and got a satellite system which meant that I would had to dump the modem and buy a new router, which would suit me as I have a desktop and a laptop PC and would no longer have to continually change the CAT5 cable from one PC to the other.
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Get yourself a cheap 5 port switch :) About 15 quid.
 
Analoguesat said:
Get yourself a cheap 5 port switch :) About 15 quid.
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If that, I have a 5-port somewhere that cost about £8 new (not including the employee discount I got, cos I bought it from where I was working at the time)... :)

Analoguesat said:
Ive been told some of the lines round here are 1970's aluminium not copper and apparently the noise levels on them are horrendous
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Wouldn't surprise me, Aluminium was used in a lot of situations in place of copper back in the 70's cos it was cheaper, in the US it can be a danger too cos they used it in new build houses, copper and aluminium expand and contract at different rates, and alu becomes more brittle faster, when used with copper wires (like an additional socket, spliced wiring, etc.), it can arc and overheat, resulting in damaged sockets, switches, fuseboards or even to the point of actually causing a house fire... :eek:
 
Thank you for your suggestion but the 5 port switch is not the road I want to go down.
The switch would sit next to the modem and Spriderbox which would mean running a cable upstairs to my desktop and also a cable through to the kitchenette where my laptop usually sits.
My wife wouldn’t be best pleased if I started ripping up the floor boards again and cables running along the floor is a no-no in our house.
I have to resolve this and stay with wireless !!
 
just to update this thread. I have had a 3rd special fault engineer out which found a fault outside up the road in the junction box which seemed to be causing my issues with the broadband as lately it was dropping even when the phone was answered.

he said the line had got a high resistance or something which was making the broadband and telephone interfere with each other.

tivu, something you said about sky boxes interfering with adsl, I asked the openreach engineer and he said they have a meter which can detect electrical interference and he had a job a few weeks back which found why the adsl was disconnecting and it turned out to be 3 doors down a dodgy satellite box connected to the phone line.
 
Ay - not just Sky Boxes, although they are pretty poor (cheap cr*p).

CRT TV's generate lots of broad spectrum mush too.

In my case, the Sky box wasn't directly connected to the phone line, but the extension wiring ring circuit (now removed!) was being affected by induction/radiation/whatever.

But I am mildly surprised the problem can be so bad in some cases as to be sourced from 3 doors down!

Very glad you're making headway, though, wod
 
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