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Tech Head - The Technology Section
Broadband Internet and internet providers
BT are a bunch of robbing bas***ds
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<blockquote data-quote="A nonymous" data-source="post: 933934" data-attributes="member: 240839"><p>Its the second time i had been with them at this property, the first time was OK, it never prepared me for how bad it was the second time around. The customer service is attrocious, the service they provide you with isn't much better.</p><p></p><p>Most people don't know this, but if there is a fault with your line which happens to be within your properties boundary, straight away you get hit with a £170 engineers charge. This also includes damaged cables from a pole. If the break is within the measurments of your boundary, you get the bill, regardless of the fact its 30ft in the air, The same goes for cable damage within the ducts.</p><p></p><p>Free installation is only free if the cables and socket at your property are in good working order, if they aren't its a £170 charge to do the install.</p><p></p><p>I don't really rate Virgin Media either if i'm totally honest, although its the better of the two evils. Free repairs, no stupid disconnection charges and most importantly, Customer service agents that can actually speak English.</p><p></p><p>I'm just wondering if i can bill BT for the permenent disconnection that I'm going to give them <img src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" class="smilie smilie--sprite smilie--sprite8" alt=":D" title="Big Grin :D" loading="lazy" data-shortname=":D" /></p></blockquote><p></p>
[QUOTE="A nonymous, post: 933934, member: 240839"] Its the second time i had been with them at this property, the first time was OK, it never prepared me for how bad it was the second time around. The customer service is attrocious, the service they provide you with isn't much better. Most people don't know this, but if there is a fault with your line which happens to be within your properties boundary, straight away you get hit with a £170 engineers charge. This also includes damaged cables from a pole. If the break is within the measurments of your boundary, you get the bill, regardless of the fact its 30ft in the air, The same goes for cable damage within the ducts. Free installation is only free if the cables and socket at your property are in good working order, if they aren't its a £170 charge to do the install. I don't really rate Virgin Media either if i'm totally honest, although its the better of the two evils. Free repairs, no stupid disconnection charges and most importantly, Customer service agents that can actually speak English. I'm just wondering if i can bill BT for the permenent disconnection that I'm going to give them :D [/QUOTE]
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Tech Head - The Technology Section
Broadband Internet and internet providers
BT are a bunch of robbing bas***ds
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