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<blockquote data-quote="gameboy" data-source="post: 125845" data-attributes="member: 177511"><p>Once again, Apple achieves scores that are far and away the highest for all vendors in our survey, earning Readers' Choices in both desktops and notebooks. For Apple, in both the desktop and notebook sections of the survey, every single score is significantly better than the industry average for Windows machines. No exceptions. Apple's overall score for desktops is 9.2, and the closest competing score, Alienware's, is 8.8. Apple's overall score for notebooks, 9.2, is just as high, and the rest are even further behind: IBM and Fujitsu are the closest, at 8.4.</p><p></p><p><strong>Then the PC magazine has this to say - </strong>The company's scores are so high there's some concern that they can't be completely trusted: that Apple users are so passionate—almost fanatic—about the company and its products, they're not quite as objective as other computer owners.</p><p></p><p><strong> Then this...</strong>Still, there's solid evidence that Apple computers may actually be worthy of devotion. There's little doubt, for instance, that the company builds unusually reliable products.<strong> What's that all about?</strong></p><p></p><p>On the desktop side, readers say that Apple systems needed repairs only 11 percent of the time, an astonishing number when you consider that the closest competing score is Sony's at 16 percent. Just 17 percent of Apple notebooks needed repair—second to Averatec's 14 percent—but this is still amazingly low considering that no one else is under 20 percent.</p><p></p><p>Tempting as it may be to suspect that Apple owners are prone to exaggerate when asked subjective questions, they are much less likely to exaggerate the number of times a system needs repairs. "I have never had a problem with this unit," says Michael Wright, of his Apple PowerBook. "My only reason for contacting tech support was to set up my wireless network, and they even helped me set up my Windows desktop."</p><p></p><p>Nonetheless, we've heard from readers about problems related to the all-in-one design of the iMac G5. Looking at Apple desktop systems less than a year old, the iMacs (18 percent) were twice as likely to need repairs as PowerMacs (9 percent).</p><p></p><p>Apple does walk a thin line with its support, though, offering perhaps the stingiest terms of any of the vendors in our survey. If customers do call Apple for technical support, they're more likely to pay an extra fee. While some vendors offer a lifetime of toll-free telephone support, Apple's standard warranty affords only 90 days. The warranty protects against breakdown for only a year, and Apple fails to offer on-site service.</p><p></p><p>That's right: The company will not send someone to your home or office to repair your system. Your best option is to carry your system to one of the more than 100 Apple stores spread across the country.</p><p></p><p>Still, while we appreciate generous support and repair policies, it's even better to offer top quality products and services, as Apple has done.</p><p></p><p>Source: PC Mag .com</p></blockquote><p></p>
[QUOTE="gameboy, post: 125845, member: 177511"] Once again, Apple achieves scores that are far and away the highest for all vendors in our survey, earning Readers' Choices in both desktops and notebooks. For Apple, in both the desktop and notebook sections of the survey, every single score is significantly better than the industry average for Windows machines. No exceptions. Apple's overall score for desktops is 9.2, and the closest competing score, Alienware's, is 8.8. Apple's overall score for notebooks, 9.2, is just as high, and the rest are even further behind: IBM and Fujitsu are the closest, at 8.4. [B]Then the PC magazine has this to say - [/B]The company's scores are so high there's some concern that they can't be completely trusted: that Apple users are so passionate—almost fanatic—about the company and its products, they're not quite as objective as other computer owners. [B] Then this...[/B]Still, there's solid evidence that Apple computers may actually be worthy of devotion. There's little doubt, for instance, that the company builds unusually reliable products.[B] What's that all about?[/B] On the desktop side, readers say that Apple systems needed repairs only 11 percent of the time, an astonishing number when you consider that the closest competing score is Sony's at 16 percent. Just 17 percent of Apple notebooks needed repair—second to Averatec's 14 percent—but this is still amazingly low considering that no one else is under 20 percent. Tempting as it may be to suspect that Apple owners are prone to exaggerate when asked subjective questions, they are much less likely to exaggerate the number of times a system needs repairs. "I have never had a problem with this unit," says Michael Wright, of his Apple PowerBook. "My only reason for contacting tech support was to set up my wireless network, and they even helped me set up my Windows desktop." Nonetheless, we've heard from readers about problems related to the all-in-one design of the iMac G5. Looking at Apple desktop systems less than a year old, the iMacs (18 percent) were twice as likely to need repairs as PowerMacs (9 percent). Apple does walk a thin line with its support, though, offering perhaps the stingiest terms of any of the vendors in our survey. If customers do call Apple for technical support, they're more likely to pay an extra fee. While some vendors offer a lifetime of toll-free telephone support, Apple's standard warranty affords only 90 days. The warranty protects against breakdown for only a year, and Apple fails to offer on-site service. That's right: The company will not send someone to your home or office to repair your system. Your best option is to carry your system to one of the more than 100 Apple stores spread across the country. Still, while we appreciate generous support and repair policies, it's even better to offer top quality products and services, as Apple has done. Source: PC Mag .com [/QUOTE]
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