DM800 installation problem

[Pukovnik]

Hi everyone!

Today I got my DM800 and after installing it I had some problems which I wasn't able to solve.

Firstly, I don't have any signal on satellites downward from Eutelsat W2 (16.0E). The signal is available only from Astra 19.2 to Turksat 42.0.

I believe my tune up of the reciever is good but the problems are here. Whenever I try to go to Hot-Bird or 10.0E it shows a Tuner Error message and zero signal strength.

Also, I don't have any signal on HD channels no matter the satellite.

I truly hope somebody can help me with this.

Thanks.

 

[Topper]

Well you will be having problems if you do not have a motor to turn your dish. According to your profile all you have is a dreambox 7020. Unless you have a motor then you can only receive signals from one satellite with a single lnb. If you do have a motor but do not list it in your profile I think the following will help you correct your arc alignment errors which are a classic mistake made by people not following the setup instructions provided starting with the top of the arc pointing at your due south satellite

View attachment 27842

 

[Pukovnik]

I apologize for not making things clearer. I have updated my profile. I do have a rotor that allows me to watch satellite channels from 42 E to 30 W. Until now, everything worked fine with my Dreambox 7020, but the problems with DM800 keep persisting. Like I said, I have signal from satellites ranging 19.2 E to 42 E, but from 19.2 E downwards (16.0 E, 13.0 E.....) there is no signal. It is a very strange problem, and if something was wrong with the rotor then I wouldn't be able to watch anything.

I really don't know what to do here, why can't I get some signal on Hot-Bird or any of the lower satellites.

 

[satelliteman]

Well your clearly receiving one end of the arc having a longitude of 15°e. Are you saying the fault is only on the DM800?

If so, check details in the tuner setup configuration for those satellites in advanced menu.

 

[Pukovnik]

Regarding my position, it's always been 15.000 East and 45.000 North, and it worked fine with DM7020, but from some reason it's not working with DM800.