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Sky Digital BSkyB, Freesat & Saorsat support forum
Sky & Freesat fringe reception
Help Polomint!!!!
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<blockquote data-quote="PoloMint" data-source="post: 37334" data-attributes="member: 175235"><p>Hi Dave, </p><p></p><p>If you do a signal test in the services menu and get no signal you are indeed getting no satellite signal.</p><p></p><p>As you saw the network ID on the installers signal meter it means that the dish is pointing in the right direction, if there is enough signal to show up on his tester then the digibox should also show some signal strength. Unless the digibox is faulty or it is not connected properly.</p><p></p><p>I wouldn’t laugh at the idea that it isn’t connected properly, just because there was a long enough core of the cable exposed to connect up to his meter doesn’t mean that it is long enough to connect properly with your digibox. There could also be a short between the core of the cable and the shielding, but these are really basic errors and the installer would have to be pretty incompetent to leave the job like that. you could try pulling the power from the digibox and unscrewing the satellite connection at the back and checking it looks okay (none of the shielding touching the core and about 1.5cm of core sticking out)</p><p></p><p>The ‘leaving it on overnight’ story is normally said when peoples cards don’t activate immediately as it can take up to a day for all channels to unlock if it was missed the first time. Unfortunately getting a no signal message is not going to fix itself, unless the box is faulty and magically comes back to life, which isn’t good as it could go off again by itself. </p><p></p><p>If at all possible try someone else’s digibox on your dish as soon as possible, if that works then your digibox is faulty or not connected properly, if the second digibox doesn’t work get the installer back because the dish has moved, or the LNB has died or something else like that needs checked.</p><p></p><p>Hope this helps <img src="https://www.satellites.co.uk/styles/default/xenforo/smilies/smile.png" class="smilie" loading="lazy" alt=":)" title="Smile :)" data-shortname=":)" /></p></blockquote><p></p>
[QUOTE="PoloMint, post: 37334, member: 175235"] Hi Dave, If you do a signal test in the services menu and get no signal you are indeed getting no satellite signal. As you saw the network ID on the installers signal meter it means that the dish is pointing in the right direction, if there is enough signal to show up on his tester then the digibox should also show some signal strength. Unless the digibox is faulty or it is not connected properly. I wouldn’t laugh at the idea that it isn’t connected properly, just because there was a long enough core of the cable exposed to connect up to his meter doesn’t mean that it is long enough to connect properly with your digibox. There could also be a short between the core of the cable and the shielding, but these are really basic errors and the installer would have to be pretty incompetent to leave the job like that. you could try pulling the power from the digibox and unscrewing the satellite connection at the back and checking it looks okay (none of the shielding touching the core and about 1.5cm of core sticking out) The ‘leaving it on overnight’ story is normally said when peoples cards don’t activate immediately as it can take up to a day for all channels to unlock if it was missed the first time. Unfortunately getting a no signal message is not going to fix itself, unless the box is faulty and magically comes back to life, which isn’t good as it could go off again by itself. If at all possible try someone else’s digibox on your dish as soon as possible, if that works then your digibox is faulty or not connected properly, if the second digibox doesn’t work get the installer back because the dish has moved, or the LNB has died or something else like that needs checked. Hope this helps :) [/QUOTE]
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Sky Digital BSkyB, Freesat & Saorsat support forum
Sky & Freesat fringe reception
Help Polomint!!!!
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