Missing Favourites

[Old Fella]

Hi
I wonder if anyone out their can help me with this problem.
Following a local power cut I have been unable to use the favourites funcyion on my Sky+ box.
When I try to set a favourite I get the following message "There is a technical fault Please try later".
So far I have tried a software sytem reset from the install menu, a software update from the install menu as described by rolfw and lastly a power-on system reboot using the process described so completely by net1 using the navigation buttons but all with the same result namely I still have the problem.

Given what I've already done the favourites are probably stored in some nv ram somewhere so is their the equvalent of a cmos battery link as in P/Cs that will clear the ram??
Any help greatfully received

 

[PaulR]

Have you checked that you still have the favourite channels still ticked (Servuces - Favorite Channels)? If they are still there try deleting them (yellow button and finally select) and then reinstallinng them.

PaulR

 

[Old Fella]

Hi Paul

No the problem occurs as soon as I try to select option 7 from the menu so there is no chance to delete them.
If I press the Favourites button when watching a channel I get the message explaining how to set up the favourites option which kind of suggests that the box thenks they don't exist.
Prior to the problem I had the maximum number of favourites set (30? I think).
System details are:
Pace Box, Model # 2.057A2, Ver # 9F2106, O/S Ver 1.3OBF, EPG Sky+ 1.26 v2.

Any further ideas greatfully accepted.
The Old Fella