V4MPR
New Member
- Joined
- Nov 14, 2015
- Messages
- 2
- Reaction score
- 0
- Points
- 1
- Age
- 51
- My Satellite Setup
- Sky SD, original Pace box
- My Location
- Merseyside
Last week it was reported that Sky changed the video encoder configuration on most of MTV's music channels (350 to 356) to upgrade the resolution from 544x576 ro full PAL (720x576). Unfortunately this seems to have caused a problem on older SD boxes (mine is an old Pace unit) in that the sound is still decoded ok but the video isn't ,so you just get the frozen image of the last working channel you were viewing.
This seems ot have affected a number of people - there is an ongoing thread on Sky's support forum and the @SkyHelpTeam twitter accound has had at least 2 enquiries about it in the past week. However, Sky's customer support call centre drones are denying there is a problem.
Is anybody else out there experiencing this problem?
This seems ot have affected a number of people - there is an ongoing thread on Sky's support forum and the @SkyHelpTeam twitter accound has had at least 2 enquiries about it in the past week. However, Sky's customer support call centre drones are denying there is a problem.
Is anybody else out there experiencing this problem?