"No signal being received" appearing consistently on new Sky+ Digibox. Please help!

[swissgooner]

Hello,

I bought a new Sky+ digibox and after a week it said “no signal being
received” every time I turned it on. If I unplug it at the mains and
reconnect it, I usually get a signal immediately. But the next time "no signal being received" appears again.

Is this a defective box, or could it be a dodgy head or something not always picking up a
signal? I already changed my digibox as the previous one was noisy and had the same signal problems. I use a Sky+ Digibox with a Hard Drive (not HD). I didn't have these problems before getting a Hard Drive Digibox.

As I live in Switzerland, I can't change the digibox again. The fact that it is possible to get a signal after unplugging the box is very strange?

Second defective box, or dodgy head?

Thanks in advance for your precious help!

Alex from Switzerland

 

[Robbo]

You need to check the signal with something that you know that works. If you have no proper sat meter, maybe a fTA receiver would do the job.

What sized dish do you have also? is yours large enough?

 

[satelliteman]

Hi, might be worth getting the dish checked for slight misalignment. Given your not in the UK, there could be several reasons for showing these symptoms; dish size for one (not mentioned). Note, the signal strength indication on a digibox will only be looking at one transponder

 

[swissgooner]

Thanks for responding so quickly.

The dish is 80cm wide. But it has worked for 10 years already. I guess the head is faulty or there is a misalignement. How could I realign it? I don't have a Sat meter and don't know what a fTA receiver is. But I know that if I ask a profesionnal to come, it'll cost a fortune (in Switzerland....)

Thanks again

 

[Robbo]

Many a satellite hobbiest has used one of the cheap satfinder meters that cost about 10 euros/pounds. But personally when I first started I preferred using a satellite receiver connected to a portable TV out in the garden, as you can go through each transponder and check them, tweaking the dish if necessary.

FTA= Free to Air. These are generic digital satellite receivers sold everywhere. For example Technomate TM5200, or a Clarke Tech.


Might be worth initially, simply fitting a new LNB on it, see if that does the trick.

 

[deleted]

If you find your signal is ok you could always try a software update on box, downpower box , press and hold in the backup button front end whilst powering up the box keep button held until all lights on box front end light up and wait.