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Tech Head - The Technology Section
Mobile phone/GSM chat
Olde customer with olde mobile phone does not charge up
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<blockquote data-quote="Channel Hopper" data-source="post: 1072416" data-attributes="member: 175144"><p>It's one of those flip up Virgin mobiles from about 15 years ago with a top up card. When it's turned on up comes the message Hellomoto, then the main menu, but with 'no network'. It was used only in emergencies (as a back up, or when one of the couple had an extended stay in hospital, which is currently the case)</p><p></p><p>The last time it was used was 2008, still has a good battery, and the customer believes there should still be around £20-£25 available but the card cannot be read by the supermarket that usually adds credit to his partners phone.</p><p></p><p>I am hedging my bets the original contract has been terminated by the provider and the service updated since the phone has not been out of the drawer in over a decade, but the questions are</p><p></p><p>1) Will the mobile accept a new Virginia PAYG card, or is it also a case the mobile is limited to the old style contract SIMs ?</p><p></p><p>2) Has Virgin a responsibility to have kept the money in the event the client does continue to use them but with a different mobile/contract ?</p></blockquote><p></p>
[QUOTE="Channel Hopper, post: 1072416, member: 175144"] It's one of those flip up Virgin mobiles from about 15 years ago with a top up card. When it's turned on up comes the message Hellomoto, then the main menu, but with 'no network'. It was used only in emergencies (as a back up, or when one of the couple had an extended stay in hospital, which is currently the case) The last time it was used was 2008, still has a good battery, and the customer believes there should still be around £20-£25 available but the card cannot be read by the supermarket that usually adds credit to his partners phone. I am hedging my bets the original contract has been terminated by the provider and the service updated since the phone has not been out of the drawer in over a decade, but the questions are 1) Will the mobile accept a new Virginia PAYG card, or is it also a case the mobile is limited to the old style contract SIMs ? 2) Has Virgin a responsibility to have kept the money in the event the client does continue to use them but with a different mobile/contract ? [/QUOTE]
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Tech Head - The Technology Section
Mobile phone/GSM chat
Olde customer with olde mobile phone does not charge up
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