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What's On, Transponder and channel support
Transponders & channels
Setanta Sports Channels
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<blockquote data-quote="trigger" data-source="post: 546931" data-attributes="member: 186777"><p>Just a note concerning CSR´s (customer services representatives) or monkeys as they have been named.</p><p>I worked for a big national company for many years and have seen and heard all sorts of rubbish told by the CSR´s to the customer. Bear in mind that training is limited and pay is not high. They also have to deal with complaints 95% of the time and combine this with high call volumes and tough targets it makes the job pretty crap.</p><p>They will tell you whatever you want to hear to get you off the phone so they can move to the next call. I would not do their job for twice their pay.</p><p>So remember, don´t abuse them personally as it´s not their fault and 20% of what they tell you has probably been made up in the car park whilst on their fag break.</p></blockquote><p></p>
[QUOTE="trigger, post: 546931, member: 186777"] Just a note concerning CSR´s (customer services representatives) or monkeys as they have been named. I worked for a big national company for many years and have seen and heard all sorts of rubbish told by the CSR´s to the customer. Bear in mind that training is limited and pay is not high. They also have to deal with complaints 95% of the time and combine this with high call volumes and tough targets it makes the job pretty crap. They will tell you whatever you want to hear to get you off the phone so they can move to the next call. I would not do their job for twice their pay. So remember, don´t abuse them personally as it´s not their fault and 20% of what they tell you has probably been made up in the car park whilst on their fag break. [/QUOTE]
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What's On, Transponder and channel support
Transponders & channels
Setanta Sports Channels
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