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Sky Digital BSkyB, Freesat & Saorsat support forum
Sky
Signal loss & contract cancellation
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<blockquote data-quote="steevo" data-source="post: 2691"><p>Our years Sky contract has just expired and, much to my annoyance, the system (Amstrad box) has completely lost the signal. Quality = 0, Strength = 0 and 'Not Locked' is showing. </p><p></p><p>I called Sky who offered a call out for a set fee of £60 which they told me covers all kit replacment, if required.</p><p></p><p>The problem is that, in the last 2 months of the contract, I had to call an engineer out twice due to poor signal or no signal problems. I am therefore more than a bit worried about having to pay a £60 call out fee every couple of months. I suspect that the box may be on its way out (or have already gone).</p><p></p><p>I asked Sky if I could cancel my contract and simply re-subscribe in order to get new equipment. I was told that only 1 set of free equipment is allowed per household hence the answer was no.</p><p></p><p>Is this correct ? Does it matter that we brought our current receiver with us from a previous house i.e. the free equipment relates to our previous address.</p></blockquote><p></p>
[QUOTE="steevo, post: 2691"] Our years Sky contract has just expired and, much to my annoyance, the system (Amstrad box) has completely lost the signal. Quality = 0, Strength = 0 and 'Not Locked' is showing. I called Sky who offered a call out for a set fee of £60 which they told me covers all kit replacment, if required. The problem is that, in the last 2 months of the contract, I had to call an engineer out twice due to poor signal or no signal problems. I am therefore more than a bit worried about having to pay a £60 call out fee every couple of months. I suspect that the box may be on its way out (or have already gone). I asked Sky if I could cancel my contract and simply re-subscribe in order to get new equipment. I was told that only 1 set of free equipment is allowed per household hence the answer was no. Is this correct ? Does it matter that we brought our current receiver with us from a previous house i.e. the free equipment relates to our previous address. [/QUOTE]
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Sky Digital BSkyB, Freesat & Saorsat support forum
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Signal loss & contract cancellation
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