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Sky Digital BSkyB, Freesat & Saorsat support forum
Sky+ HD
Signal problem
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<blockquote data-quote="djrchay" data-source="post: 342008" data-attributes="member: 248988"><p>Hi , Im a new member.</p><p>Upgraded to sky plus just before christmas. Raved about it to all my friends and family until really bad weather at hogmany stopped everything from working properly.</p><p>I suspected that due to the storm that this was a dish or lnb fault.</p><p>input 1 very strong input 2 very weak or nothing </p><p>Had to wait three weeks for sky to come out.</p><p>The engineer stated that dish and lnb were ok and changed the box.</p><p>Brand new box was changed for reconditioned (Not Happy) but if solves problem will go with it.</p><p>Problem not solved even worse than before. box noisy and switching itself on and off (overheating)</p><p>Phoned Sky told to wait another two weeks, Engineer called out checked everything on roof stated ok and changed the box but could still not get a good signal on input 2.</p><p>Engineer checked signal on the 2 cables coming into house and stated that the cable going to input 2 was snagged and advised me to cut it back to where it was coming in the window rather than pay a hefty call out charge for replacement.</p><p>The cable was not snagged</p><p>I replaced the cable but there has still been no change in signal strength which leads me back to my original theory that somthing happened on the night of the storm and i still suspect the lnb.</p><p>Everything still seems to work ok until you try to recored 2 programs at the same time and one fails.</p><p>End of my tether can anyone please help , Ive no more faith in sky engineers.</p><p>Kind Regards</p><p>djrchay.</p></blockquote><p></p>
[QUOTE="djrchay, post: 342008, member: 248988"] Hi , Im a new member. Upgraded to sky plus just before christmas. Raved about it to all my friends and family until really bad weather at hogmany stopped everything from working properly. I suspected that due to the storm that this was a dish or lnb fault. input 1 very strong input 2 very weak or nothing Had to wait three weeks for sky to come out. The engineer stated that dish and lnb were ok and changed the box. Brand new box was changed for reconditioned (Not Happy) but if solves problem will go with it. Problem not solved even worse than before. box noisy and switching itself on and off (overheating) Phoned Sky told to wait another two weeks, Engineer called out checked everything on roof stated ok and changed the box but could still not get a good signal on input 2. Engineer checked signal on the 2 cables coming into house and stated that the cable going to input 2 was snagged and advised me to cut it back to where it was coming in the window rather than pay a hefty call out charge for replacement. The cable was not snagged I replaced the cable but there has still been no change in signal strength which leads me back to my original theory that somthing happened on the night of the storm and i still suspect the lnb. Everything still seems to work ok until you try to recored 2 programs at the same time and one fails. End of my tether can anyone please help , Ive no more faith in sky engineers. Kind Regards djrchay. [/QUOTE]
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Sky Digital BSkyB, Freesat & Saorsat support forum
Sky+ HD
Signal problem
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