NTL are one of the crappiest companies around, with customer service which is legendary for the wrong reasons, can't see how Richard Bransons involvement will have made any difference in this short space of time.
Well I do agree with you on the NTL customer service, however I will say that the largest call center for NTL is near Manchester Airport, about 1 mile form where I work and I can also confirm that RB has just purchased another building right next door to there main site and is already advertising locally for many more staff. I do think that somebody had to stand upto Sky sooner or later and its good to see RB has a track record for standing upto the big guys, HMV, British Airways and many more, he doesnt always win, but they all know he will not be pushed around. Just wonder what his next move will be, I can see he agreeing to a short term contract say 12 months and look for other ways, I mean this has all come to a head in the space of weeks since he took over.