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Sky Digital BSkyB, Freesat & Saorsat support forum
Sky+ HD
Sky+ recording probs
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<blockquote data-quote="LynnC" data-source="post: 639573" data-attributes="member: 332982"><p>Hi... Sky + will record, but when it does there are no other channels available, other than the one it is recording. I called Sky about this and they offered to send out an engineer for a payment of £65. I asked if this payment would be returned to me if the fault is with the system, they replied that it would not, but that I would get a further 3 month warranty.</p><p></p><p>The law states that a consumer has up to 6 years to complain to a retailer about faulty goods, and that if the retailer charges a fee to inspect the goods, that fee must be returned if the fault is found to be an inherent fault. By not doing so Sky are blatantly breaking the law.</p><p></p><p>I pointed out to them that as I have had the system just over 12 months it is obviously not fit for purpose, not unless they only intend the system to work for a limited period of time. This didn't matter a jot to the man I spoke to.</p><p></p><p>I was also offered an alternative solution of taking out insurance for a fee of £8.50. If I take out this insurance they will send out an engineer. Surely this cannot be legal; how can it be right to take out insurance after the problem has occured? </p><p></p><p>Any suggestions would be welcome. I am loathe to pay the engineer's fee.</p><p></p><p>Lynn</p></blockquote><p></p>
[QUOTE="LynnC, post: 639573, member: 332982"] Hi... Sky + will record, but when it does there are no other channels available, other than the one it is recording. I called Sky about this and they offered to send out an engineer for a payment of £65. I asked if this payment would be returned to me if the fault is with the system, they replied that it would not, but that I would get a further 3 month warranty. The law states that a consumer has up to 6 years to complain to a retailer about faulty goods, and that if the retailer charges a fee to inspect the goods, that fee must be returned if the fault is found to be an inherent fault. By not doing so Sky are blatantly breaking the law. I pointed out to them that as I have had the system just over 12 months it is obviously not fit for purpose, not unless they only intend the system to work for a limited period of time. This didn't matter a jot to the man I spoke to. I was also offered an alternative solution of taking out insurance for a fee of £8.50. If I take out this insurance they will send out an engineer. Surely this cannot be legal; how can it be right to take out insurance after the problem has occured? Any suggestions would be welcome. I am loathe to pay the engineer's fee. Lynn [/QUOTE]
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Sky Digital BSkyB, Freesat & Saorsat support forum
Sky+ HD
Sky+ recording probs
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