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Satellite TV receivers & systems support forums
Receiver software, international Section
Updating Strong SRT4375
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<blockquote data-quote="inabsentia" data-source="post: 119725" data-attributes="member: 177180"><p>Hi, </p><p></p><p></p><p>Excuse me if this is a bit long and drawn out!</p><p></p><p>I'm trying to help a mate out who has just bought a second hand motorised system. The receiver in question is the Strong SRT4375.</p><p></p><p>He arranged for a very good installer to put the system up for him (A guy I've known and used for over a decade) then he got me in to set up the receiver because the installer had no knowledge at all of the Strong receivers, and I had set up this system when it was new (about 6 or 7 years ago). </p><p></p><p>The box has had at least one oftware upgrade-the current one is from 2001 and it gives the option of an OTA upgrade. However, when we tried to do this upgrade via Hotbird, we just got a message that it couldn't be done. So we did a full factory re-set-All went well - setting the satellites manually, updating the transponder lists as we went. However, when we went back to the positions we set for each satellite, they weren't there. </p><p></p><p>Immediate thought was that the actuator was at fault, so we got the installer back to put a new arm on the dish. This helped to a degree, but the settings were still out, though by far less. </p><p></p><p>We contacted Strong for the up to date software to do a null modem cable upgrade. They quickly sent us back a rather odd looking zip file with the latest software and a batch file in it with the instructions to press and hold two buttons on the front panel, wait for '000' on the display, and hit the batch file and the software would upload. We tried this several times, and in the DOS window that opens, we see 'Uploading software' but nothing happens. I was expecting it to be some kind of loader program rather than this.</p><p></p><p>We've checked the com port is enabled (it is) on the PC so we are running out of ideas.</p><p></p><p>So-question time</p><p></p><p>1-Have Strong moved their OTA transponder, or do they not have this facility active any more?</p><p>2-for PC upgrade, is it just a 'standard' null modem cabel that is required? (Neither of us have the necessary skills to be checking the wiring configuation. The null modem cable he bought was from Maplins)</p><p></p><p>Anyone with any experience on this, your help would be gratefully recieved!</p><p></p><p>Many thanks</p></blockquote><p></p>
[QUOTE="inabsentia, post: 119725, member: 177180"] Hi, Excuse me if this is a bit long and drawn out! I'm trying to help a mate out who has just bought a second hand motorised system. The receiver in question is the Strong SRT4375. He arranged for a very good installer to put the system up for him (A guy I've known and used for over a decade) then he got me in to set up the receiver because the installer had no knowledge at all of the Strong receivers, and I had set up this system when it was new (about 6 or 7 years ago). The box has had at least one oftware upgrade-the current one is from 2001 and it gives the option of an OTA upgrade. However, when we tried to do this upgrade via Hotbird, we just got a message that it couldn't be done. So we did a full factory re-set-All went well - setting the satellites manually, updating the transponder lists as we went. However, when we went back to the positions we set for each satellite, they weren't there. Immediate thought was that the actuator was at fault, so we got the installer back to put a new arm on the dish. This helped to a degree, but the settings were still out, though by far less. We contacted Strong for the up to date software to do a null modem cable upgrade. They quickly sent us back a rather odd looking zip file with the latest software and a batch file in it with the instructions to press and hold two buttons on the front panel, wait for '000' on the display, and hit the batch file and the software would upload. We tried this several times, and in the DOS window that opens, we see 'Uploading software' but nothing happens. I was expecting it to be some kind of loader program rather than this. We've checked the com port is enabled (it is) on the PC so we are running out of ideas. So-question time 1-Have Strong moved their OTA transponder, or do they not have this facility active any more? 2-for PC upgrade, is it just a 'standard' null modem cabel that is required? (Neither of us have the necessary skills to be checking the wiring configuation. The null modem cable he bought was from Maplins) Anyone with any experience on this, your help would be gratefully recieved! Many thanks [/QUOTE]
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Receiver software, international Section
Updating Strong SRT4375
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