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Sky Digital BSkyB, Freesat & Saorsat support forum
Sky & Freesat fringe reception
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<blockquote data-quote="VVCB" data-source="post: 24334"><p>I was under the impression that the new dark blue cards would be OK until Sky's next general card change... So is the BBC. But' I received this email from Sky customer services which contradicts that. I had complained, because I asked Sky if I would need to replace my FTV card when they sent my new Sky package card in April. They said NO.. I could continue viewing with my old one. I felt that they had given me duff advice. This was their email reply:</p><p></p><p>Thank you for your e-mail about a free to air viewing card.</p><p></p><p>I can confirm that the information given to you in previous e-mails from this department has been correct and I can only reiterate that information.</p><p></p><p>Please allow me to explain, if you had been issued with a replacement card by the BBC it would have ceased to work at the same time as the old one.</p><p></p><p>Thank you for your interest in Sky.</p><p></p><p>Kind regards</p><p></p><p>Donald Mclean</p><p>Viewer Relations</p></blockquote><p></p>
[QUOTE="VVCB, post: 24334"] I was under the impression that the new dark blue cards would be OK until Sky's next general card change... So is the BBC. But' I received this email from Sky customer services which contradicts that. I had complained, because I asked Sky if I would need to replace my FTV card when they sent my new Sky package card in April. They said NO.. I could continue viewing with my old one. I felt that they had given me duff advice. This was their email reply: Thank you for your e-mail about a free to air viewing card. I can confirm that the information given to you in previous e-mails from this department has been correct and I can only reiterate that information. Please allow me to explain, if you had been issued with a replacement card by the BBC it would have ceased to work at the same time as the old one. Thank you for your interest in Sky. Kind regards Donald Mclean Viewer Relations [/QUOTE]
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Sky Digital BSkyB, Freesat & Saorsat support forum
Sky & Freesat fringe reception
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