If you bought it direct from satlink then complain, assuming of course you have set it up correctly in the first place. there are firmware updates available but I believe you have to pay for them, but the latest appears to be 2017 if you click here
If your in the UK you can contact Satlink-UK LTD I just bought a SATLinK WS-7009SE which I understand is the same as your SATLINK WS-6979 mine is working but I find that you cannot save settings . So if you set it up on a satellite and then turn it off to save batterys if you turn back on again all your settings are lost . Regarding your problems if not working return to who you bought it from other wises best return to satLink in the Uk I understand there in Essex .support email: Satlink-uk@hotmail.com , info@satlink-uk.com , Down loads from New software update available .
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