- Joined
- Jul 26, 2003
- Messages
- 50,809
- Reaction score
- 11,263
- Points
- 113
- Location
- Scottish Borders
- My Satellite Setup
-
TM 5402HD
Sky+ UK.
- My Location
- Scottish Borders
AT the moment our broadband is supplied by Demon. When we joined way back before the Millennium they were a great little company, but over the years they have been swallowed by various big companies, and are currently part of Vodaphone.
Their customer service is appalling now - based in India their "customer service" reps are to put it bluntly absolutely bloody useless. Trying to get an investigation into slow line speeds I eventually gave up in disgust - there are better things to do with my life than battle with Indian call centres that dont understand much English. Get off their script and they are totally lost.
And to add insult to injury Ive had an email saying Ive exceeded my rolling 30 day limits and Im going to be throttled to 128kbps - they got an email back saying go ahead - we wont notice much difference! ) Using up a 50gig allowance on a 1 meg line is good going - must be all the old TOTP's from 1976 Ive been downloading.....
Im not expecting anything fantastic - our ratty old copper phone line is at least a 2 mile run round 3 sides of a square, and the chance of getting fibre up the valley seems remote - the rest of the town has been done but we seem to have been quietly forgotten.
Ive had enough of Demon's incompetence which leaves a choice of BT, Plusnet or Sky as far as I can see. Suggestions of good & bad or any other decent resellers of the BT product gratefully accepted. (TBH Im loathe to give Sky any more of my readies unless their service is excellent - 30 quid a month is more than enough for my liking!). Must have at least a 50gig monthly limit as thats what Ive burned through this month and Ive not done much different from normal.
Their customer service is appalling now - based in India their "customer service" reps are to put it bluntly absolutely bloody useless. Trying to get an investigation into slow line speeds I eventually gave up in disgust - there are better things to do with my life than battle with Indian call centres that dont understand much English. Get off their script and they are totally lost.
And to add insult to injury Ive had an email saying Ive exceeded my rolling 30 day limits and Im going to be throttled to 128kbps - they got an email back saying go ahead - we wont notice much difference! ) Using up a 50gig allowance on a 1 meg line is good going - must be all the old TOTP's from 1976 Ive been downloading.....
Im not expecting anything fantastic - our ratty old copper phone line is at least a 2 mile run round 3 sides of a square, and the chance of getting fibre up the valley seems remote - the rest of the town has been done but we seem to have been quietly forgotten.
Ive had enough of Demon's incompetence which leaves a choice of BT, Plusnet or Sky as far as I can see. Suggestions of good & bad or any other decent resellers of the BT product gratefully accepted. (TBH Im loathe to give Sky any more of my readies unless their service is excellent - 30 quid a month is more than enough for my liking!). Must have at least a 50gig monthly limit as thats what Ive burned through this month and Ive not done much different from normal.