Activate RS232 port on Arion AF-8500MCI

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Raasay

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My Satellite Setup
Arion AF-8500MCI, 1.2m dish,
USALS H-H, 2db dual output LNB, SkyStar2
My Location
Southern Europe
I'm trying to access an Arion AF-8500MCI from my laptop to download the software, but having followed all the instructions I can find, I still don't seem to be connecting to the STB. If I input 42125 from the remote, the test shows RS232C failed, so I presume the port is deactivated - can anyone tell me how I might activate it? I have gone through the basics like checking my COM port number on the PC and the software (STBTool, Ariter etc)...

Any help would be very gratefully received!

Many thanks...
 
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