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Activating a Sky HD box ...

wallycharlo

Specialist Contributor
Messages
310
Likes
6
My Satellite Setup
DM800 / 1m Gibertini XP
My Location
Western Austria
#1
Hi guys,

I have regular Sky and am thinking about updating to one of the HD boxes as I just bougth a HD TV. I see some good offers for new boxes on that famous auction site, and I'm just wondering about the activation of the box. I live in Austria, but have an Irish address, so I can get the box shipped to Ireland and collect it next time I am there. My plan would then be to bring the box over to
Austria, stick my current card into it, then call Sky (with my caller ID hidden of course) and ask them to pair my card to the new box. And I was thinking that would be that.

But since then I am hearing that the box *must* be connected to a UK/ROI phone line in order for it to be activated ??

Is this really the case ? I though that all activation etc was done over-the-air? Since I'm in Austria I clearly cant connect to a UK/ROI phone line.

Many thanks for any assistance!
 

wallycharlo

Specialist Contributor
Messages
310
Likes
6
My Satellite Setup
DM800 / 1m Gibertini XP
My Location
Western Austria
#2
just to clarify ...

from reading around other threads it seems that this phone connection is not needed for activation sky + ... im just wondering if there could possible be a difference for sky HD boxes ...
 

denis1501

Specialist Contributor
Messages
477
Likes
51
Location
Lazio, Italy
My Satellite Setup
1.25m offset dish for Astra 2 28deg. using Inverto Black Ultra 0.3 quad lnb, Amstrad Sky+ HD, VU+ Duo, 1.2m dual feed for Astra and Hotbird, Sky Italia, Tivùsat, Lenovo Ideapad Z570, 7 meg broadband
My Location
Sunny Italy
#3
Hi m8,
You need to change your plan slightly.
Bring your card to Ireland with you. Place it in your new HD box, connect a telephone line and perform a 'new installation' from the installer menu (services, 4, 0, 1 select). The box will perform a 'callback' to Sky. When this process finishes call Sky to pair box and card and update your account to HD. If they ask if the box is connected to a phone line answer yes. Wait until the HD channels come on (half an hour to 2 hour wait) and ensure Sky + features are working. Disconnect and bring everything to Austria! No need to connect to a phone line anymore. Sorted!
regards
D.
 

wallycharlo

Specialist Contributor
Messages
310
Likes
6
My Satellite Setup
DM800 / 1m Gibertini XP
My Location
Western Austria
#4
Thanks for the info Denis.

Only snag is that I would have no HD TV in Ireland to check whether the channels are on ...

Hmmm, so it seems that the phone line is in fact needed to activate the HD box?

also, when i perform the callback, should i tell the box which number to call or should be already know that ? (and should i pick an irish number as I am an Irish subscriber and not a UK one?)

cheers again.
 

denis1501

Specialist Contributor
Messages
477
Likes
51
Location
Lazio, Italy
My Satellite Setup
1.25m offset dish for Astra 2 28deg. using Inverto Black Ultra 0.3 quad lnb, Amstrad Sky+ HD, VU+ Duo, 1.2m dual feed for Astra and Hotbird, Sky Italia, Tivùsat, Lenovo Ideapad Z570, 7 meg broadband
My Location
Sunny Italy
#5
Firstly the phone number is decided by the card ie Irish card dials an Irish number...all automatic.
You don't need a HD tv to check if the channels are on, any tv will do...connect with scart. You just need to see a picture on a HD channel to know it's been activated.
The phone line is needed just for this initial 'callback' then you can discard it. You could try to get it activated without callback but they could refuse you.
regards
D.
 

dxsat

Specialist Contributor
Messages
745
Likes
70
My Satellite Setup
Snap's setup: (In Spain) Humax HDR, Prodelin 1.8m dish + Invacom QDF-031 + CM feed, (In UK) CallFlow VDSL + EE 4G, Sky Q, YouView HD, Mac OSX, iOS
My Location
UK: Tonbridge, Kent. Spain: Madrid.
#7
Also check that recording is activated before you unplug it and leave, as this is turned on by a separate signal sent out from the satellite, quite often later than the channel activation.