Amazon Prime Streaming - anyone else with problems?

jeallen01

jeallen01

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Somewhere in England (possibly?)!
I'm using a Sony BDP490 Blueray player to stream Amazon, Netflix (which works fine) & the like - but for the last 6-8 weeks, whilst most of the Amazon Prime streaming site is available and I can get to all the "free" films & TV shows etc., when I go into either of the "to-be-bought" film categories then there is absolutely nothing there!

Phoned up Amazon before Xmas to complain and was told that this problem with Sony streaming devices is "known" - but I'm now thinking that Amazon & Sony aren't doing anything to fix it

So, is anyone here experiencing a similar issue?

PS: similar thing happened a couple of years or so ago - so I wonder if it is "peculiar" to Sony devices.
 
Amazon were one of the services going to be impacted by a major overhaul of their system, reported mid-December, but suggestion it's not due until the end of this week. Maybe they have started early.

https://twitter.com/x/status/941447173245370368
 
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FWIW, my problem started in Nov 2017, so I doubt it is related to the other suggestions made since the first post. OTOH, hopefully it will get fixed at the same time as those>
 
The powers that be suggest they believe the hack has not been exploited up to now, not that is has definitely not.

The perfect crime......
 
Someone on AVForums confirmed my suspicions about Sony devices as his Sony TV had stopped accessing Prime and he's been using a Firestick instead.

Anyway, about an hour ago, I phoned Amazon again on a call-back basis, only to find that the first call in mid-Dec appears not to have been recorded! That really got my back up, demanded to speak to a supervisor , made my anger clear on the fact the person who took the original call appears to have deliberately omitted to record and action it, and I do now want some action.

I also mentioned that other guy's issue with a Sony TV and his having to use a Firestick - and then I was offered one of those f.o.c.! In reality the supervisor said that that they would credit the value to my a/c via a gift card, which I would then use to purchase the stick - not my preferred solution, but "that approach" will do until they sort the underlying problem (which the supervisor said would definitely be recorded and investigated forthwith).

The "goodwill" credit refund came through to my Amazon a/c very quickly - so I actually went and bought a Roku 2 (2015 version) as I didn't want a Firestick, and because I can plug the Roku into the Cat 5E Ethernet system instead of having to use Wifi streaming! Cost an extra £14.01 - but I'll live with that! :
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The Roku arrived this afternoon -> somewhat tortuous registration and setup procedure on Amazon (far better on the site than via the box itself) , but now working on that, Netflix and other streaming sites = Result!
 
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