Annoying new computer delivery

Jumpstart

Jumpstart

Regular Member
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Hey, I just wanna tell you all about a new computer I ordered from a leading catalogue.

To cut a long story short, the computer arrived yesterday but I wasn't happy with it. For a start, the plugs weren't British but the European two-pin plug. Lucky I had some old mains leads or otherwise I wouldn't have got it started.

And now the second fault. Straight out the box, plugged in, I noticed a 'dead' pulsating red pixel on the monitor. :mad: Then when I switched the 'tower' on I couldn't bear the loud fan. :mad:

I rang up to complain and the guy said he'd send out a REPAIR MAN to fix the computer, by changing the fan. Repair it? I've hardly had it 12 hours. :eek: Anyway, the catalogue company basically said if I don't accept a repair, then 'tough, the computer is the way it is, you still have to pay for it.'

Am I heck. I don't care what their 'policy' is, that computer is not in the excellent condition I would expect from a new pc. They won't accept it back, but since I haven't paid any money for it, it's going back. And don't worry I will get a receipt.

Blinkin' cheek of it.:mad:

Thanks for reading this. :D
 
I'm sure you have the right to return it. They can offer to repair it but if you want it to be right from the word go insist on a replacement.
 
Reject it as being "Of Unsatisfactory Quality".


Your Consumer Rights Are Unaffected

And just to cheese you off, I got a new Netbook on Saturday and it is brill!
 
Doesn't the trading law state that after you buy something, unless its faulty or missold, you are not entitled to either a refund or an exchange. In this case you have purchased new goods which are faulty so they have to replace it or offer a refund.

Am I entitled to a replacement or a refund instead of a repair?

Traders are not always obliged to offer replacements or refunds. Whether or not you get a refund depends on whether you have ‘accepted’ the goods.
If you have not accepted the goods you are entitled to a refund.
If you have accepted the goods you can request a repair or replacement.

You have accepted the goods if:
you don't reject the goods within a reasonable time – this could be anything between 3 weeks and 6 months after purchase depending on circumstances
you tell the seller you've accepted the goods

you behave as if you own the goods.

Source: eastsussex.gov.uk
Click to expand...
 
And clearly he hasn't accepted the PC ............. far from it!
 
As the PC was bought from a home shopping catalogue don't the distance selling regs cover this too?
 
Goods have to be of a merchantable quality

Merchantable quality is an implied condition respecting the state of goods sold in the course of business. Such goods should be as fit for their ordinary purpose as it is reasonable to expect, taking into account any description applied to them, the price (if relevant), and all the other relevant circumstances. The condition does not apply with regard to defects specifically drawn to the buyer's attention or defects that he should have noticed if he examines the goods before the contract is made.
 
satelliteman said:
Doesn't the trading law state that after you buy something, unless its faulty or missold, you are not entitled to either a refund or an exchange.
Click to expand...
I doubt it. Not because you are wrong but because consumer rights normally state what the consummer is entitled to rather than what he's not.

Anyway to the question, this would be covered by the sale of goods act, which states a period of 6 months. If an item needs a repair before this time you should be able to have a new one or a refund. The thing is you are paying for a new item, not a repaired item.
 
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