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BBC digital on Echostar 2110

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#1
I've been trying for months now to get my Echostar receiver 2110 with 80cm and 0.4 Universal LNB to find all the new BBC digital channels. I live in London NW and when I set my dish to ASTRA2 28.2 East I get good signal quality 70% with other channels appearing well, apart from the BBC ones. I tested my receiver in the shop where I bought it from and the BBC channels were found and showing perfectly under his conditions wich weren't diffrent than mine. I also tried to add the BBC transponder manually but that didn't help either. No one could explain to me why this is happening. Could anyone help please?
Thanks