BBC & ITV HD Sound But No Picture

[alicantebaggie]

I have a Thomson Sky HD Box and have lost the picture on these two channels. Any suggestions to fix this. All other HD Channels are OK Just BBC & ITV.

 

[satelliteman]

Thomson receivers can be susceptible to a multitude of problems caused by a failing power supply. Try rebooting the receiver first and doing a channel line up to see if it clears the fault.

 

[alicantebaggie]

Thanks satelliteman I am fast reaching the conclusion that I drop a ******* buying it. Think I will have to cut my loses and replace the box, seems to be very temperamental. Do you supply boxes if so what do you recommend ?

 

[satelliteman]

Well to confirm, see if you can borrow a receiver to test. You should be able to source a skyHD box over there easily enough.

 

[alicantebaggie]

When the box if left for example over night it switches to power save mode. When we switch back on there is no picture on ITV & BBC HD only sound. This only happens to these two channels. We then have to un plug and reboot the box after which the picture returns. Any ideas of a fix or is it possible to turn off the power save mode.

 

[Channel Hopper]

Yes, you can turn off the power save mode.

Press the Services button on your Sky remote.
Press 5 for Setup.
Push up twice to highlight Auto Standby.
Push left (or right) once to change ON to OFF.
Push down once to highlight Save New Settings and press Select.
Push the Sky button to return to whatever you were watching


The newer hd menus may differ

 

[alicantebaggie]

Thanks Channel Hopper. It does seem to have rectified itself since my last post. Still going into power save over night but not losing the picture. However I with keep the instructions you have posted in case it happens again.