It would help if we knew what SIM they were using???
There are currently 3 sims in use
Sim 2.10 (superseded sim 2.01, 2.0 and 1.0 or something like that), The Ferrari sim and also the slightly rarer EStar SIM.
All three sims require different images to make them work. If you have tried to load a genuine image or the wrong clone image onto the clone box that could be what your problem is.
Why are you using Dreamup??? Just connect the box upto the the same router your PC is on, power the box up and hold in the power button. You will then see something like
192.168.0.16
***** STOP ******
You just type in the ip address that is displayed on the DM800 display and you will then see the loader screen. You then load the image from there.
Just select the image and then hit flash.
The likelyhood is you are using Dreamup for a genuine box. I'm sure there was a modified version for clone boxes. This may also explain the error you are seeing.
Have a look here, this explains it better than i just have
Code:
http://satellitezone.wordpress.com/
Nano