Cannot get a code to pair Freesat Box with App

[Neil D]

Hello,

I have just purchased a Freesat box to run on an existing sky dish. All working normally apart from the fact that cant get the box to pair with the Freesat App on my phone. I have followed all the instructions I think, going to settings and Freesat Account, it then asks me to log into my account and when I get to the end of the process it just returns to the main menu, no code. Tried this multiple times. I need to use the app as the box is remote from the TV

Any ideas appreciated. Thanks

 

[ozumo]

Is the Freesat receiver connected to the internet? You could try contacting Freesat support:

https://www.freesat.co.uk/about/contact-us

 

[Neil D]

Yes I should have said. Yes connected to the internet (via Starlink) and I have tried it with both a wired and wireless connection, same result.

Thanks for the support link, sorry hadn't tried that, I just assumed no one would be available to offer support

 

[ozumo]

Do all the other Freesat online functions (e.g. iPlayer) work when connected via Starlink? You could try connecting the receiver to your phone's hotspot and use its mobile data.