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channel freezes

i am new to the satelitte scene but i purchased a Newwave NW7100CI ucas reciever with embedded cam which i could get mutivision channels and many other scrambled channels with,
it has a MR1.04 tb cas can anyone help me as it no longer works it freezes and does not open channels anymore.
I am getting very interested in all the technology but would like some advise as to how and what i can do for the reciever to work.I know a few others who have also bought this receiver is it a mistake or is there help for us