Channel scan problem

[babis41]

Hi All

My set up is 1 dish with 2 lnb's Hotbird 13E and Astra 19E
second dish with Astra 28.2E.

The connection works fine via Disecq A/B/C/D with a TM500 and a Dreambox 600.
I upgraded the TM500 with a DM800se genuine with original image,
did a new scan and box can only see 13 and 19 automatically.

It cannot see the 28.2 whatsoever.
I tried automatic and manual scans, no luck.
I tried a direct connection from 28.2 to the box and it works fine.

Do I need some newer disecq switch?
DM800se tuner is DVBS2, does this make any difference?

Any help or ideas are much appreciated.

 

[Captain Jack]

Please post your tuner configuration.

 

[babis41]

Hi Captain Jack

Thank you for the reply
I've tried many configs, simple and advanced with different options, which one do you need.
For now I did a factory reset and kept it to simple.
Mode: DiSEqC A/B/C/D
Port A: Astra 19.2 E
Port B: Hotbird 13 E
Port C: nothing connected
Port D: nothing connected
Set Voltage and 22KHz: yes
Send DiSEqC only on satellite change: no

 

[Topper]

Without a port allocation you will never receive 28.2 E
But you will never see 28.2 E unless you allocate it to port A
then allocate 19.2 East to B
then 13 E to C

 

[Robbo]

You need to make the settings in the receiver match exactly how the LNBs are connected to the switch. 28E is not in your settings, so it won't work.