Advice Needed Communal feed - receive some channels only?

[8ighTK]

Advice Needed - Communal feed - receive some channels only?

Hi I've recently noticed both our satellite receivers have missing channels. One's an old Sky box; the other's a TV with an S2 tuner so not officially supporting Freesat. The signal is via a communal satellite feed into the flat, so have enquired with the landlord who've said their engineers...

www.satellites.co.uk

You said the issue was 'resolved', so who resolved it ?

Well, the issue sorted itself out.

Maybe it was the TV's tuner, or maybe it was coincidental that something external was worked on.

I was just happy channels reappeared after a few re-scans.

 

[8ighTK]

Which Sky box do you have? Upload some photos showing the signal meters for some channels that work and those that don't.

Regarding the television, presumably it doesn't automatically update the channel list? There's been quite a bit of shuffling of channels and transponder parameters in recent times - you may have manually edit transponders & rescan in order for the channels to show up.

I'm sure it's just the standard Sky+ HD box.

Correct re. TV not automatically updating, hence re-scans need to be done manually, but the Sky box has always picked up new channels etc.

 

[Channel Hopper]

Well, the issue sorted itself out.

Maybe it was the TV's tuner, or maybe it was coincidental that something external was worked on.

I was just happy channels reappeared after a few re-scans.

You suspected the TV S2 tuner was at fault, yet here we are with similar issues three years later.

Have you verified with satellite viewing neighbours as suggested on the previous page ?

 

[8ighTK]

You suspected the TV S2 tuner was at fault, yet here we are with similar issues three years later.

Have you verified with satellite viewing neighbours as suggested on the previous page ?

Indeed, I suspected possible weak tuner on the TV upstairs a few years ago, hence enquired into whether some sort of booster device would improve things, but it sorted itself out - maybe coincidental with improved signal quality from external factors.

On this occasion, there are missing channels on both sat receivers, thus I'm enquiring into whether it's possible for potentially damaged faceplates to only receive some channels.