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Sky Digital BSkyB, Freesat & Saorsat support forum
Freesat digital TV support forum
Expert help needed. Totally stumped!
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<blockquote data-quote="SatSap" data-source="post: 864379" data-attributes="member: 401658"><p>Hi, my first post here, and I have an issue with freesat reception which is spinning me out.</p><p></p><p></p><p>About 4 weeks ago I bought a new 46" F range Samsung TV with freeview and freesat tuners (two freesat/sat connectors for PVR use). Never ever had a dish on the house before, so called out an installer and had a dish installed a few days later. After they left I went through all the freesat channels, not just the ones they showed me (HD channels), and discovered that I wasn't able to watch 18 of the channels on showing on the freesat epg ...weak signal/check connections was the message on a black screen when I tried to watch them. So I called the aerial installers back and they said the dish was aligned perfectly and that it was my new TV that was the issue as it wasn't tuning in properly ...said it scanned Eutelsat 28.5 and not Astra 28.2. As I'd already looked at the settings, I said that it scanned both and showed them the TV freesat channel list and at the bottom both satellites were listed and you can switch to either independently, and choose to have TV, free channels or radio or all channels etc. They said it wasn't anything they'd ever come across, and they wouldn't try to move the dish or realign it unless I paid them another £45 + VAT to do it. They then got a battered old Sky box with no remote out of their van and connected one of the sides of the shotgun cable (Bskyb black shotgun cable is what they used) from my TV to the sky box and used my tele's scart to RGB adaptor to plug it into my TV. They found the channels that I wasn't able to get but on totally different channel numbers and said, 'see, it's your tele' and left. I contacted Samsung and explained and they said it was definitely an alignment issue and not the TV. So after forking out for a new dish install I reluctantly got another company in to check the dish and or move the dish if necessary. They said the signal was low where the dish was mounted and so moved it to my chimney from the back wall of the house so it had clear line of sight between blocks of flats. They said the signal was vastly improved and the dish now had a clear line of sight and no trees would get in the way. They then checked the channels that I wasn't able to receive and flip me if they still didn't show up! So far (for both installers) it has cost me £165 quid. The second installer chap came back from his van and unpacked a brand new Sky box. Never been used, and had to break seals on batteries and box etc and plugged it into an HDMI port....so wasn't an old effort like the one the previous installer used. A few moments later he was showing me the missing channels on my TV. Said it could be a faulty tuner, but he doubted that, or it was something to do with the way the TV scanned. So I phoned Samsung again and explained fully, but they still insist it is an alignment or dish problem and not the TV. They said that as the TV was getting the rest of the channels it must be something to do with the dish. This is driving me absolutely crazy and costing a packet. I'm at the point where I am thinking about trying to return the TV because I can't believe it should be this difficult to get freesat set up on a TV designed for freesat.</p><p></p><p>These are the channels that I can't get - they show on freesat guide but when viewing display 'weak signal/check connections'</p><p></p><p>142</p><p>302</p><p>303</p><p>500</p><p>501</p><p>502</p><p>503</p><p>505</p><p>506</p><p>603</p><p>604</p><p>605</p><p>606</p><p>690</p><p>810</p><p>811</p><p>812</p><p>813</p><p></p><p>If anyone can offer me any advice or shed any light on this I'd be very grateful. Can't keep spending money on having the dish moved and aligned. Crazy. Being a total new to satellite I'm at a loss (scuse the pun) as to what the heck is going on.</p></blockquote><p></p>
[QUOTE="SatSap, post: 864379, member: 401658"] Hi, my first post here, and I have an issue with freesat reception which is spinning me out. About 4 weeks ago I bought a new 46" F range Samsung TV with freeview and freesat tuners (two freesat/sat connectors for PVR use). Never ever had a dish on the house before, so called out an installer and had a dish installed a few days later. After they left I went through all the freesat channels, not just the ones they showed me (HD channels), and discovered that I wasn't able to watch 18 of the channels on showing on the freesat epg ...weak signal/check connections was the message on a black screen when I tried to watch them. So I called the aerial installers back and they said the dish was aligned perfectly and that it was my new TV that was the issue as it wasn't tuning in properly ...said it scanned Eutelsat 28.5 and not Astra 28.2. As I'd already looked at the settings, I said that it scanned both and showed them the TV freesat channel list and at the bottom both satellites were listed and you can switch to either independently, and choose to have TV, free channels or radio or all channels etc. They said it wasn't anything they'd ever come across, and they wouldn't try to move the dish or realign it unless I paid them another £45 + VAT to do it. They then got a battered old Sky box with no remote out of their van and connected one of the sides of the shotgun cable (Bskyb black shotgun cable is what they used) from my TV to the sky box and used my tele's scart to RGB adaptor to plug it into my TV. They found the channels that I wasn't able to get but on totally different channel numbers and said, 'see, it's your tele' and left. I contacted Samsung and explained and they said it was definitely an alignment issue and not the TV. So after forking out for a new dish install I reluctantly got another company in to check the dish and or move the dish if necessary. They said the signal was low where the dish was mounted and so moved it to my chimney from the back wall of the house so it had clear line of sight between blocks of flats. They said the signal was vastly improved and the dish now had a clear line of sight and no trees would get in the way. They then checked the channels that I wasn't able to receive and flip me if they still didn't show up! So far (for both installers) it has cost me £165 quid. The second installer chap came back from his van and unpacked a brand new Sky box. Never been used, and had to break seals on batteries and box etc and plugged it into an HDMI port....so wasn't an old effort like the one the previous installer used. A few moments later he was showing me the missing channels on my TV. Said it could be a faulty tuner, but he doubted that, or it was something to do with the way the TV scanned. So I phoned Samsung again and explained fully, but they still insist it is an alignment or dish problem and not the TV. They said that as the TV was getting the rest of the channels it must be something to do with the dish. This is driving me absolutely crazy and costing a packet. I'm at the point where I am thinking about trying to return the TV because I can't believe it should be this difficult to get freesat set up on a TV designed for freesat. These are the channels that I can't get - they show on freesat guide but when viewing display 'weak signal/check connections' 142 302 303 500 501 502 503 505 506 603 604 605 606 690 810 811 812 813 If anyone can offer me any advice or shed any light on this I'd be very grateful. Can't keep spending money on having the dish moved and aligned. Crazy. Being a total new to satellite I'm at a loss (scuse the pun) as to what the heck is going on. [/QUOTE]
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Sky Digital BSkyB, Freesat & Saorsat support forum
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Expert help needed. Totally stumped!
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