Following on from our Fair And Square interview and article yesterday, Apple has responded to the findings that the company's online UK store was contravening the ‘Distance Selling Regulations’.
Dropping the charges
An Apple spokesperson has contacted Computerative and announced: "Having listened to the points Computeractive has made, Apple will no longer charge customers who wish to have unwanted goods collected under the Distance Selling Regulations."
Apple had previously been charging consumers with a fee for the ‘collecting a processing’ of goods. The money that had to be paid out was dependent on how expensive the bought item was. This fee has now been completely dropped.
The terms and conditions published on the Apple website will be changed within 10 days, and any purchases returned before then will not be subject to the fee.
More...
Dropping the charges
An Apple spokesperson has contacted Computerative and announced: "Having listened to the points Computeractive has made, Apple will no longer charge customers who wish to have unwanted goods collected under the Distance Selling Regulations."
Apple had previously been charging consumers with a fee for the ‘collecting a processing’ of goods. The money that had to be paid out was dependent on how expensive the bought item was. This fee has now been completely dropped.
The terms and conditions published on the Apple website will be changed within 10 days, and any purchases returned before then will not be subject to the fee.
More...