beavs2112
Member
- Joined
- Feb 5, 2012
- Messages
- 168
- Reaction score
- 404
- Points
- 63
- Age
- 57
- Location
- Canada
- My Satellite Setup
- see signature
- My Location
- London, Ontario Canada
Hi fellow sat enthusiasts
Where is TBS support in Europe? I am going to send the card in for an RMA. I'll search the forum here for an address or info but it can't hurt to ask also.
I wanted to share this annoying experience. I purchased another TBS-6925 card earlier this month that is causing me oodles of frustration. The PC works normally but as soon as I try to scan a TP or tune a channel or move my dish motors or even update a satellite list it causes a reboot with a BSOD. My other TBS-6925 tuner card works great in either desktop I have. One is an Asus G30AB HTPC & the other is an Asus M32 desktop.
The windows BSOD error info (SYSTEM_SERVICE_EXCEPTION TBS6925_64.SYS with stop code 0000003b) on the internet suggests an outdated video card driver which is not my case (the video card is a NVIDIA GTX770 & gets automatic updates). I've tried everything I can think of ..... updated & re-loaded tuner, video, audio card drivers, updated bios, rolled back tuner driver, different PCIe slot, different PC , several different DVB viewing programs in several different file locations, different sat inputs on the multiswitch) and it still causes reboots. CrazyScan says the tuner card failed to initialize and was busy.
Contacted the Amazon seller in the USA today for a replacement & received this reply
"Sorry to hear about this. There is a contact email address printed outside of the package, which comes from the manufacturer for professional technical support and other services. Please contact them directly. If it proves to be defective finally, we guarantee to give you a new replacement or a refund according to your request. regards DTV SHop"
At least you folks seem to have TBS support on the same continent. There seems to be very little (or very poor) in North America. End of current rant
Kevin
Where is TBS support in Europe? I am going to send the card in for an RMA. I'll search the forum here for an address or info but it can't hurt to ask also.
I wanted to share this annoying experience. I purchased another TBS-6925 card earlier this month that is causing me oodles of frustration. The PC works normally but as soon as I try to scan a TP or tune a channel or move my dish motors or even update a satellite list it causes a reboot with a BSOD. My other TBS-6925 tuner card works great in either desktop I have. One is an Asus G30AB HTPC & the other is an Asus M32 desktop.
The windows BSOD error info (SYSTEM_SERVICE_EXCEPTION TBS6925_64.SYS with stop code 0000003b) on the internet suggests an outdated video card driver which is not my case (the video card is a NVIDIA GTX770 & gets automatic updates). I've tried everything I can think of ..... updated & re-loaded tuner, video, audio card drivers, updated bios, rolled back tuner driver, different PCIe slot, different PC , several different DVB viewing programs in several different file locations, different sat inputs on the multiswitch) and it still causes reboots. CrazyScan says the tuner card failed to initialize and was busy.
Contacted the Amazon seller in the USA today for a replacement & received this reply
"Sorry to hear about this. There is a contact email address printed outside of the package, which comes from the manufacturer for professional technical support and other services. Please contact them directly. If it proves to be defective finally, we guarantee to give you a new replacement or a refund according to your request. regards DTV SHop"
At least you folks seem to have TBS support on the same continent. There seems to be very little (or very poor) in North America. End of current rant
Kevin