w hole
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Hello All
I have just been reading this article:
http://www.nytimes.com/2002/10/10/business/10PLAC.html?todaysheadlines
Seems to me that the problem goes back a bit further than this.
When a company becomes arrogant in its position as market leader, it has failed in its committment to its customers.
I first noticed this a few years ago, and the situation has been compounded by that same arrogance over release of models. Just think about the replacement for the Granny.
Its not that they don't try to understand.
In fact, fortunatley for me, they spend millions on reseach, but they don't seem to want to hear the answers that they don't want to hear.
Sadly this seems to be at the root of a lot of the problems in the USA at the moment, and of course this affects us all.
Regards
W.Hole
I have just been reading this article:
http://www.nytimes.com/2002/10/10/business/10PLAC.html?todaysheadlines
Seems to me that the problem goes back a bit further than this.
When a company becomes arrogant in its position as market leader, it has failed in its committment to its customers.
I first noticed this a few years ago, and the situation has been compounded by that same arrogance over release of models. Just think about the replacement for the Granny.
Its not that they don't try to understand.
In fact, fortunatley for me, they spend millions on reseach, but they don't seem to want to hear the answers that they don't want to hear.
Sadly this seems to be at the root of a lot of the problems in the USA at the moment, and of course this affects us all.
Regards
W.Hole