Fransat 2 Year Subscription ?

Channel Hopper

Channel Hopper

Suffering fools, so you don't have to.
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27,853
My Satellite Setup
A little less analogue, and a lot more crap.
My Location
UK South
Customer bought an official box and card just over two years ago, now has no reception.

I really don't want to go the 30 mile distance to find out his subscription has come to an end, so were the cards limited to 24 months only and if so, is there a renewal process to kickstart, or does he need to get another card/receiver combination ?

Thanks in advance
 
M

Mickha

Super Moderator
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No reception, or no signal?
Can you look at the card entitlements, in an official Fransat receiver?
 
Channel Hopper

Channel Hopper

Suffering fools, so you don't have to.
Staff member
Messages
27,853
My Satellite Setup
A little less analogue, and a lot more crap.
My Location
UK South
I don't want to drive there to find out it is only a subscription issue.
 
4wd

4wd

Getting the picture
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1,511
My Satellite Setup
5 W, 9-13-19-28 E
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Bergen, Norway \ Alpes Maritimes, France
Annother thing, check what card it is, if PC4.0 it's being shut down.
5.0 & 6.0 are good "forever" (as was 4.0 :O)
 
Analoguesat

Analoguesat

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Location
Scottish Borders
My Satellite Setup
TM 5402HD
Skybox F3
Sky+ UK.
My Location
Scottish Borders
Yeah check the card version before you do anything else - as 4wd says the v4 are being turned off & need replacing.
 
Channel Hopper

Channel Hopper

Suffering fools, so you don't have to.
Staff member
Messages
27,853
My Satellite Setup
A little less analogue, and a lot more crap.
My Location
UK South
Damn, that means going over to check.
 
Channel Hopper

Channel Hopper

Suffering fools, so you don't have to.
Staff member
Messages
27,853
My Satellite Setup
A little less analogue, and a lot more crap.
My Location
UK South
Too late.

Went over and found (after not being able to bring up a menu, then realising the LNB on the roof was DOA) that the receiver was a non HD unit with Viacces card that must be just on three years old


Of course nothing can be received from 5W unless it has MPEG 4 capability so the card is probably u/s as well. The entitlement page has no date beyond 01/01/16

Wasted well over half a day.
 
Channel Hopper

Channel Hopper

Suffering fools, so you don't have to.
Staff member
Messages
27,853
My Satellite Setup
A little less analogue, and a lot more crap.
My Location
UK South
Got another customer (local this time) with a Strong 7404 running a card on 19E. She gets the channels but not all of them. I've checked the dish and LNB and everything looks fine, just the receiver fails to tune in everything from the package.

Does anyone know the latest firmware that should be on the machine ? This one is at 1.8, and the Strong website shows the receiver, but no download or update detail for it.
 
Analoguesat

Analoguesat

Administrator
Staff member
Messages
46,919
Location
Scottish Borders
My Satellite Setup
TM 5402HD
Skybox F3
Sky+ UK.
My Location
Scottish Borders
Parameter changes on the muxes at a guess.

There is some useful info on this DS thread about TNTSat boxes (page 6 ~post 140 onwards)

Code:
https://forums.digitalspy.com/discussion/2044826/tntsat-receivers/p6
Make sure the customer isnt switching the box fully off overnight - it'll miss its updates if its not left in standby
 
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