Fransat 2 Year Subscription ?

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Customer bought an official box and card just over two years ago, now has no reception.

I really don't want to go the 30 mile distance to find out his subscription has come to an end, so were the cards limited to 24 months only and if so, is there a renewal process to kickstart, or does he need to get another card/receiver combination ?

Thanks in advance
 

Mickha

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No reception, or no signal?
Can you look at the card entitlements, in an official Fransat receiver?
 

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I don't want to drive there to find out it is only a subscription issue.
 

4wd

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Annother thing, check what card it is, if PC4.0 it's being shut down.
5.0 & 6.0 are good "forever" (as was 4.0 :O)
 

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Yeah check the card version before you do anything else - as 4wd says the v4 are being turned off & need replacing.
 

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Damn, that means going over to check.
 

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Too late.

Went over and found (after not being able to bring up a menu, then realising the LNB on the roof was DOA) that the receiver was a non HD unit with Viacces card that must be just on three years old


Of course nothing can be received from 5W unless it has MPEG 4 capability so the card is probably u/s as well. The entitlement page has no date beyond 01/01/16

Wasted well over half a day.
 

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Got another customer (local this time) with a Strong 7404 running a card on 19E. She gets the channels but not all of them. I've checked the dish and LNB and everything looks fine, just the receiver fails to tune in everything from the package.

Does anyone know the latest firmware that should be on the machine ? This one is at 1.8, and the Strong website shows the receiver, but no download or update detail for it.
 

Analoguesat

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Parameter changes on the muxes at a guess.

There is some useful info on this DS thread about TNTSat boxes (page 6 ~post 140 onwards)

Code:
https://forums.digitalspy.com/discussion/2044826/tntsat-receivers/p6

Make sure the customer isnt switching the box fully off overnight - it'll miss its updates if its not left in standby
 
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