Freesat update - goodmans hd fault

[JIMWET]

I have a Goodmans HD freesat box which seems to have done an update in last 48hrs. The menu seems to be a little crisper and so does the guide menu. Trouble is the box now seems to either loose its audio o/p or the box switches itself off and "normally" switches itself back on again after a couple of seconds. I have tried power reset, first time install and leaving box on over night but none of these have sorted the fault. Is there any way of restoring the firmware or update to a previous version and getting the box to do its update again should it have a duff update?

pls help?!

 

[Topper]

Welcome to the forum JIMWET

Well it is probably beyond the scope of this hobbyist forum to be honest, have you contacted the techies here?

_http://www.goodmansdigital.co.uk/QandA.htm

 

[Lazarus]

A lot of people are reporting all sorts of problems with the new Firmware, including the issue you are suffering from.

So far, there are no magic fixes, I regret to say.

I would hope that Goodmans will urgently produce a further update, but we shall see .........

 

[JIMWET]

thanx topper!

its such a bizare fault tivu, it seems to just reset itself then after random amounts of time come back to life on its own. I have not tried the link to the Goodmans tech site yet but i shall give it a go!

really annoying that an "update" stops a working box from actually working!

and to top it off they remove SCUZZ!

 

[Lazarus]

thanx topper!

its such a bizare fault tivu, it seems to just reset itself then after random amounts of time come back to life on its own. I have not tried the link to the Goodmans tech site yet but i shall give it a go!

really annoying that an "update" stops a working box from actually working!

and to top it off they remove SCUZZ!

Well, to be fair, Scuzz removed themselves ..............

The problem with doing a Factory Reset/New Install is that only your settings and stored Channels (inc. non-Freesat) are returned to the original state. The Firmware itself does not revert.

I think you'll just have to be patient and wait for the howls of protest to cause Goodmans to jump ........ but do report the issue to them yourself: If you don't, and others don't, on the assumption that plenty of other people will have, then I suspect nothing will happen!

 

[JIMWET]

i called Goodmans and they said rest the box by removing the power! i told them i have already done that! I got cut off from the call then and since struggle to get intouch, it appears this fault could be a nationwide issue!

lets hope the fix gets transmitted PDQ! no tv otherwise as no antenna on house except dish!

must grumble!

 

[JIMWET]

i note that you can tune channels other than freesat, are these "sky" channels that are on their free to air service?

 

[Lazarus]

I used to swear by low end electronic goods due to a string of good experiences and a marked propensity for not spending brass - but from everything I've heard since the launch of Freesat, I am really glad I went for the Humax (albeit pre-loved!).

If it's still under Warranty, try to get a refund and then go upmarket ............

 

[JIMWET]

it was a gift from my brother, a house warming present, will have to see if he still has the receipt!

 

[Lazarus]

i note that you can tune channels other than freesat, are these "sky" channels that are on their free to air service?

Sort of.

They are just FTA Channels that haven't paid for a Freesat EPG slot.

They generally do have a Sky EPG slot, but can be received by any Digital Satellite Receiver. Most of us here have one or more Receivers not associated with Sky or Freesat and used to get Free To Air Channels from all sorts of Satellites.

Back to Topic: The Humax has had the ability to access "non-Freesat" FTA Channels since launch.

The Goodmans/Bush/Alba have been forced to enable this as part of compliance with European Regulations.

Even Sky Boxes have an "Add Channels" feature - albeit very clumsy and inflexible.

 

[Lazarus]

it was a gift from my brother, a house warming present, will have to see if he still has the receipt!

If he hasn't, set fire to the Receiver - that'll help with the house warming!

 

[JIMWET]

now there is a thought! LMAO

i shall have to wait till he finishes work to ask about the receipt thing and see where it goes from there!

i only chose this unit as it gave HD o/p! and it was one of the cheaper ones! Lesson learnt!

 

[Lazarus]

The grapevine has it that Goodmans will be sending out a further update within "a few days".

 

[JIMWET]

many thanks for the update Tivu!

i have just left the box switched on in auto update mode in the hope the problem gets sorted in a fresh update!

i gave in on the goodmans helpline as they couldnt offer any suitable advice!

thanks


James

 

[Lazarus]

On or Standby, if you prefer. It'll still get the Update. Apparently ........... !

 

[JIMWET]

cool, im an AV engineer but the in depth satelite stuff is not my forte!

thanks for the advice there!

James

 

[JIMWET]

has anyone heard if there is an update coming out yet as my box is still playing up, must grumble!

)(-red

 

[Lazarus]

Yes, as previously stated.

5 days from the last release is the best info I've got.

 

[JIMWET]

harvard international have just called me following my call to Goodmans,

they have said that the only way the box can be sorted is to return it back to them!!!

they are collecting on Monday and should have it back to me on Wednesday!

the only way they are finding the boxes can be sorted is via the RS232 port on the rear of the box! :-(

:-Nooo

 

[Lazarus]

Well thanks for that - I haven't been following the issue since first thing this morning, but what you have been told makes sense.

They've really screwed up here!