MANHATTAN SOFT WARE.

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gednet

Guest
#1
I my self have had a bad experiance with trying to downdload software,Now it does nothing all the software i have seen is only updates to newer virsions .Is there no full software programs anywhere so we can reload from scratch.I find that when you download these updates it erases the eprom so if it goes wrong you can not reload anything it tells you its the eprom error.the software reads the eprom then erases auto and erases.I myself think either the problem come about because the programs are corrupted or the makers of the receivers know if it goes wrong then you have to send it back for repair and thats more money for them if its warranty has run out.If anybody knows of any sites with full software downloads please let me know.
best regards (GEDNET)
 

2old4this

Honorary Admin
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My Location
Cloud Cuckoo Land
#2
Have you tried contacting the manufacturers?
YOu may find they are happy to send you complete versions of the software, or offer an alternative solution.

2old
 
G

gednet

Guest
#3
Thanks told4this.
I have contacted them already its on its way back they said they will see what they can do.Manhattans are a very good receiver and i am sure with the vesion 3 software even better this is why i tried to upgrade it,i followed all instuctions bought the proper null modem cable it got halfway then stopped it had not loaded the fonts so even though it was going through its paces there was nothing for it to read so it gave up.I tried to reload and it just would not responed still if i find out why this happened i will let people know.
BEST REGARDS (GEDNET)
 
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#4
you had a same problem as me did not wait for thre upgrade to finish you disconected the power too soon after upgrade you have to wait for 2 min and the reciver boots its self then you can disconect the power but if you disconect it before it means the reciver goes dead like mine did manhattan starlight9600 dead
 
J

jamidonuts

Guest
#5
Hi guys but manhattan is right. following the instructions by manufacturers for upgrades is their way of creating problems. I have dowloaded, contacted, pleaded, begged even cried to get help to reprogram my dead STB but all I got was hours of frustration and pain. I bought a new box and have taken the attitude of DOES IT REALY NEED AN UPGRADE if it is not broke don't fix it. Hopefully this might take some pain away from semi experienced know it alls like myself from trying things that do not need to be tried. Or at least know what you are getting in to.
 
J

jamidonuts

Guest
#7
Sorry buddy I can't, I hope that there is someone who can help you. But through my experience there is very few that will. My problem started 6 months ago I spent 3 weeks solid going from forum to forum to get help after the manufacturer kept telling me to download their software and nothing would happen after load. I wish you luck. Sorry
 
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My Satellite Setup
manhattan xt-cm
packard bell laptop
My Location
Brittany, France
#8
I own two manhattan plazas and from the start they have misbehaved! I emailed the manhattan site and they replied asking me for the software version on each reciever. It turns out that the software versions were 2years old. They had been sitting on the shelf somewhere and the seller never bothered to update them. So lets update, easy ota? Unfortunately the download info in the manual has changed from hotbird to astra 19.2. So i realigned my fixed dish to this and tried again - no luck. I contacted support again and they said i would need to update via my computer. Ok but i don't have an available com port for the rs232 lead. So they tell me to get a serial converter to usb lead. I order and recieve, but i also need another lead to connect this to the reciever. I order a rs232 female to female 9 pin lead. About £20 so far.
Anyway, i go on to the manhattan site to download the update for the plaza reciever, no problem it downloads fine.
It leaves a shortcut on my desktop.
It also has detailed instructions of how to carry out the download, great i thought.
The instructions are missing some vital steps and the details are misleading.
If you use you computer you have to have the tv as well as the reciever, they imply it is possible without the tv.
They do not mention that the default com port, 1, is not applicable to laptops or pc that do not have an available com port. The button on the opening menu 'disconnect' is faded out when this box opens, when you click connect it must change to dark text/become available. You know that this means that the download is taking place.
They tell you to switch on your reciever after you have clicked 'connect'. This is wrong. Your reciever and telly need to be up and running.
Now the funny bit. Nothing was happening on the tv screen to tell me the download was ongoing. Only by luck i decided to push the standby button on the reciever and hey presto the tv then displays the start of the download process.
Anyway i eventually succeed on downloading both files on both my recievers. A result? Well one works ok but the other is even worse than before.
Remember a factory reset is necessary after the download process, i did this.
The one that did not work was locking up the controls on the remote and the reciever itself, you couldn't switch it off!
So, try anything.
After, of course making sure that the software version has actually loaded, it had.
Try another factory reset, remembering i had already re-tuned all the channels on 3 satellites and selected my favorites!
Still no result. I even had the time reset itself to 1925!!!
The quality of the satillite signal up to 95% and the signal strength up to 80%.
So after messing about for along time trying anything, i did another factory reset and the above procedure, no good.
Spoke to manhattan support again and they said the reciever must be kaput and to contact the seller and get a replacement.
Ok, digital world, they were fine about me sending it back and if they found the problems are correct they would replace it.
Anyway, i thought perhaps do the download again? And this went ok apart from the com port now being com 7 instead of 5 when i first did it.
Had a little bit of a problem getting the download to start as the standby button didn't get it going straight away. Persisting it finally got going.
Successfully updated.
Ok now lets see what happens.
Note no factory reset so all the originally settings are still available. It managed about an hour and then the tv screen just froze and all the controls as well. I switched it off and let it reboot and 10mins later the remote became inactive.
So do a factory reset and retuned to one satellite. Done.
Well, 3hrs later everything is working fine.
Next morning everything is still working fine. I may have a reciever that works.
I have no complaints about the picture and sound quality, it is great, but hey how did the manufacturer let this out for sale in this state. I have read a report, i think the reviewer is on the southern satellite site, and he said exactly the same. Also reports in this forum about updating problems are here.
I will never buy another manhattan reciever not only because of this but the all round experience with the support.
When i telephone them to explain some of my problems they said they were unaware there were any problems with downloading!
Sorry about the length of this but this has been going on for 5wks!! I have and existing fortec platinum reciever and it has been totally reliable over the past 2years with great pictures and sound. It hasn't got some features of the manhattan but hey after this experience i know where i'll be spending my money!
 
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