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Tech Head - The Technology Section
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<blockquote data-quote="Batman" data-source="post: 49420" data-attributes="member: 180067"><p>TEKHEADS prices may be OK, but their support is shite. I Spent a fortune buying PC build components from TEKHEADS UK, including a Creative Sound Blaster Audigy 2 ZS Platinum sound card, not cheap. Took me a few weeks to get the PC's built (I built 2, 2nd one lower spec, bits from e-buyer, no problems). Sound card went in last but I couldn't load the installation CD, 'no Audigy 2 card found in system'. Why is it looking for that?this is a Platinum Pro card. Turns out they'd supplied the wrong install CD. Not only that, all of the software listed on the box was missing. I e-mailed TEKHEADS (you can't phone them) and they fobbed me off saying I should have reported it within 7 days, 'that's the law'. I said I have consumer rights, so give me the software, no joy 'you'll have to get it from Creative, not our problem'. So I e-mailed Creative and reported this dishonest dealer, and Creative agreed to supply the s.ware.. I'm still waiting. I will be reporting them to the OFT and requesting a refund by way of a credit card dispute.</p><p></p><p>Avoid TEKHEADS like the plague...</p></blockquote><p></p>
[QUOTE="Batman, post: 49420, member: 180067"] TEKHEADS prices may be OK, but their support is shite. I Spent a fortune buying PC build components from TEKHEADS UK, including a Creative Sound Blaster Audigy 2 ZS Platinum sound card, not cheap. Took me a few weeks to get the PC's built (I built 2, 2nd one lower spec, bits from e-buyer, no problems). Sound card went in last but I couldn't load the installation CD, 'no Audigy 2 card found in system'. Why is it looking for that?this is a Platinum Pro card. Turns out they'd supplied the wrong install CD. Not only that, all of the software listed on the box was missing. I e-mailed TEKHEADS (you can't phone them) and they fobbed me off saying I should have reported it within 7 days, 'that's the law'. I said I have consumer rights, so give me the software, no joy 'you'll have to get it from Creative, not our problem'. So I e-mailed Creative and reported this dishonest dealer, and Creative agreed to supply the s.ware.. I'm still waiting. I will be reporting them to the OFT and requesting a refund by way of a credit card dispute. Avoid TEKHEADS like the plague... [/QUOTE]
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Named and shamed
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