new digibox query

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7
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My Satellite Setup
pace box and big dish
My Location
portugal
#1
Hi, my old pace digibox died leaving me permanently with the 'updating software' message on. tried leaving it on, connecting it to a friends system but nothing. so have bought a second-hand thomson box from england. my question is - can i just plug it in, put in the sky card and watch tv or do i have to contact sky? also will the deadly software updating issue arise again?

Thanks in advance for your help and keeping it simple technically speaking!
 

bignick

Specialist Contributor
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My Satellite Setup
Back in the UK and missing Cyprus!!!
My Location
Aylesbury
#2
If you subsribe to movies or sport then you will have to contact sky to have your digibox 'married' to the card or you won't be able to view them. If you are just on the family pack then there is no need.

Hope that helps

Nick

dukeraoul said:
Hi, my old pace digibox died leaving me permanently with the 'updating software' message on. tried leaving it on, connecting it to a friends system but nothing. so have bought a second-hand thomson box from england. my question is - can i just plug it in, put in the sky card and watch tv or do i have to contact sky? also will the deadly software updating issue arise again?

Thanks in advance for your help and keeping it simple technically speaking!
 
Messages
7
Likes
0
My Satellite Setup
pace box and big dish
My Location
portugal
#3
thanks nick. i do have movies and sports. will i get the other free stuff straight away?
 

bignick

Specialist Contributor
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336
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0
My Satellite Setup
Back in the UK and missing Cyprus!!!
My Location
Aylesbury
#4
Yes you will. Don't worry about getting your card 'married' it really is a doddle. Heres how:

1. Turn the number display off on your mobile.
2. Phone the sky help line displayed on the screen on movies or sports.
3. Go through the tedious sky phone support system till you get to something like technical support.
4. Give your logon details such as Address & postcode (where the card is registered) and password (normally mothers maiden name).
5. Explain that you have a new digibox and it needs marrying to the card, they will ask for the box and card number which are in the services menu under system details. BTW please ensure the box is on and infront of you.
6. If they ask if the box is plugged in the phone line either say yes or say no - up to you. If they say that the card can't be registered to the box without it being plugged into a phone line then they are bulls**ting you - this is not the case and that is exactly what I tell them these days. They never question back either 'cause they know this is the case.

The signal goes straight out and box will me married within a few mins or within 24hrs

Hope that helps

Nick

dukeraoul said:
thanks nick. i do have movies and sports. will i get the other free stuff straight away?
 

rato

International Administrator
Messages
1,429
Likes
1
My Satellite Setup
DM800; Nokia 9800s; Nokia 9902S w/T-Rex 3.66
w/ Inverto IDLP-40TL +
Technisat 33 dish; Pace DS430N + Humax HDCI-2000 w/
Gibertini OP 1.25m dish w/Inverto 0.3dB. & Invacom 0.2dB. w/ Spaun SAR 411;
CAS 3;FUN7; SkyStar2; AltDVB;
My Location
Setubal, Portugal
#6
Help me out here Bignick. How can I activate a used Digibox here in Portugal with my brother in the U.K. getting just the Sky card?
 

rolfw

Believe it when I see it Admin.
Staff member
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1,287
My Satellite Setup
Technomate 5402 HD M2 Ci, DM7000s, Transparent 80cm Dish, Moteck SG2100 DiseqC motor, lots of legacy gear. Meters: Satlook Digital NIT, Promax HD Ranger+ spectrum analyser.
My Location
Berkshire
#7
You just need to put the card in the box, switch it on and phone Sky using your mobile (or get your brother to do it from the UK) you will need the information on the System Details screen and the personal details of the person who ordered the card.
 

rato

International Administrator
Messages
1,429
Likes
1
My Satellite Setup
DM800; Nokia 9800s; Nokia 9902S w/T-Rex 3.66
w/ Inverto IDLP-40TL +
Technisat 33 dish; Pace DS430N + Humax HDCI-2000 w/
Gibertini OP 1.25m dish w/Inverto 0.3dB. & Invacom 0.2dB. w/ Spaun SAR 411;
CAS 3;FUN7; SkyStar2; AltDVB;
My Location
Setubal, Portugal
#8
Thanks rolfw.
 
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