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Outgoing e-mail problems

Llew

cerca trova...
Staff member
Messages
14,150
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3,134
My Satellite Setup
Triple Dragon, Dreambox 8000, Echostar AD3000ip, TBS6522,6925,6983 PCie cards.
Gibertini 1.25m motorised dish driven by the AD3000, with either Inverto BU Quad or Norsat / XMW Ka LNBs . SMW 1.05m + 3 other dishes. Speccy: Promax HD Ranger+
My Location
The Flatlands of East Anglia
#1
Although I can receive incoming e-mail, I can't send any.

I use BT Broadband with Outlook Express, and every time I open OE, I get the Log-on Box, asking me to provide user name and password. These are already there, with the 'Remember Password' blanked out.

OK'ing the box merely brings it up again.

Whilst doing this and checking account details (all correct), incoming e-mails arrive with no problem.

The fellow at the Indian call centre just told me to do what I had already checked - account details - so that was a dead end.

I suspected a corrupt password, but using a PW sniffer brings up the correct one.

I have a BT 0800 number to try later, but I suspect I'll get the same 'help' as from the call centre.

Any ideas folks? I'm stranded!

Llew
 

mhku

Super Moderator
Staff member
Messages
4,712
Likes
19
My Satellite Setup
TM Nano ~ sg2100
My Location
Midlands
#2
This is from memory, helping out a mate last year. Delete your OE user and recreate it.

Do you have the option to use web mail? Try your username/ pwd there. If it works, OE is at fault.

After that, if still not working, try your broaband dial-up logon file: delete and recreate.
 

rolfw

Believe it when I see it Admin.
Staff member
Messages
37,594
Likes
1,251
My Satellite Setup
See signature
My Location
Berkshire
#3
I had similar problems a year or so ago, it turned out to be my Antivirus/Firewall program causing it, disabling the antivirus enabled email sending. :)

PS. It had been alright, but a new update had caused the problem, took them a couple of weeks to solve it. :)
 

Llew

cerca trova...
Staff member
Messages
14,150
Likes
3,134
My Satellite Setup
Triple Dragon, Dreambox 8000, Echostar AD3000ip, TBS6522,6925,6983 PCie cards.
Gibertini 1.25m motorised dish driven by the AD3000, with either Inverto BU Quad or Norsat / XMW Ka LNBs . SMW 1.05m + 3 other dishes. Speccy: Promax HD Ranger+
My Location
The Flatlands of East Anglia
#4
Thanks chaps, I'll try your suggestions and report back.

May be something to do with my Symantec AV/FW Rolf, seems to have happened after a recent update now I recall.

Not sure about web e-mail mhku, never looked into that option.

Llew
 

Topper

Amo Amas Amant Admin
Staff member
Messages
21,101
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3,034
My Satellite Setup
IDD CI24 ECONO MM Penta 1.20 Galaxy II
1.2Mtr Polar MTG yes it has been on the arc for 25 years and is now fixed on 13 East using two pairs of rusty molegrips. Unlike me they never groan but always perform.
My Location
Blackburn, Lancashire
#5
Well I use Outlook and the website says you must have the box ticked that says My Server Requires Authentication under account details.

Web mail I also use for the majority of my mail then anything I want to download I open Outlook
 

Llew

cerca trova...
Staff member
Messages
14,150
Likes
3,134
My Satellite Setup
Triple Dragon, Dreambox 8000, Echostar AD3000ip, TBS6522,6925,6983 PCie cards.
Gibertini 1.25m motorised dish driven by the AD3000, with either Inverto BU Quad or Norsat / XMW Ka LNBs . SMW 1.05m + 3 other dishes. Speccy: Promax HD Ranger+
My Location
The Flatlands of East Anglia
#6
It's working OK now, before 11:00 this morning it was still knackered.

I haven't done anything to get it working, strange indeed.

Just a thought - I asked to be upgraded to Broadband Option 2 two weeks ago, haven't had any confirmation yet. Maybe they are fiddling around with my account this morning?

Llew
 

Topper

Amo Amas Amant Admin
Staff member
Messages
21,101
Likes
3,034
My Satellite Setup
IDD CI24 ECONO MM Penta 1.20 Galaxy II
1.2Mtr Polar MTG yes it has been on the arc for 25 years and is now fixed on 13 East using two pairs of rusty molegrips. Unlike me they never groan but always perform.
My Location
Blackburn, Lancashire
#7
Don't hold your breath, I asked BT to be upgraded to 8MG 13 months ago and I am still waiting
 

Llew

cerca trova...
Staff member
Messages
14,150
Likes
3,134
My Satellite Setup
Triple Dragon, Dreambox 8000, Echostar AD3000ip, TBS6522,6925,6983 PCie cards.
Gibertini 1.25m motorised dish driven by the AD3000, with either Inverto BU Quad or Norsat / XMW Ka LNBs . SMW 1.05m + 3 other dishes. Speccy: Promax HD Ranger+
My Location
The Flatlands of East Anglia
#8
Well, the opposite applies with me Topper - they've been offering me an upgrade for several months, so I finally succumbed.

They can give 4Mb max. Although I'm only 1.8 miles from the local exchange, the loop does a few twists and turns before it reaches me :-doh2

Llew
 

dig deep

Prince of Birthdays
Staff member
Messages
6,951
Likes
182
My Satellite Setup
Dream7020 and AZ Elite and a few DM800
My Location
Sweden
#9
<Speed is what they offer and ask money for

8MB is what they deliver here in Sweden, asking payment for 24MB:eek:

Nutters, don´t trust them for ONE second