Problem with subtitles overwritten on previous sentence

[raycer]

Humax Foxsat HDR

I have to use subtitles and on many programmes the subtitles are often displayed with the present phrase or sentence over written on top of the previous, which makes it difficult to read, and recently there have sometimes been three sentences on top of one another.

I only get this problem when watching recorded or live programmes through the Humax box. When watching live programmes on a lead direct from the dish with the Humax turned off or on analogue the subtitles are clearly separated.

Has anyone else who uses subtitles had this problem?

 

[PaulR]

What an unusual problem! It's quite likely that no-one here has experienced your particular problem and you'll have to contact the Humax customer services department.

I wouldn't bother with emailing them as they don't seem to respond. I had to phone them up to get a response. I used 0844 669 8800 - sorry I don't have a geographic number.

 

[raycer]

Thanks for the useful phone number.