SAT Installation Company to avoid

Messages
3
Likes
0
My Satellite Setup
2 dishes/receivers Astra 1d and Sky free channels
My Location
East Sussex
#1
Hi, I thought I share my experience with a national installation company with you:

Stay clear from this company AERIALFORCE. I called them Fri 2 pm, they made promise to re-align my sat dish same day as it had been touched by my builders doing repointing, then phoned late to say it will be Saturday. Confirmed Sat 10.30 what dish I had and said they come between 11 and 16:00. I stayed in all day loosing a days pay only for them to phone at 16:10 to say sorry, we can't make it, engineer got delayed on other jobs!!!!! I offered double the callout fee as I had invited 12 German friends to view a special programme, but no good will and no offer of compensation only rude comments on the phone and pathetic apologies. Stay clear of this firm if you have an emergency.)(-red)(-red)(-red
Reply !
 

mariust5

Specialist Contributor
Messages
445
Likes
107
My Satellite Setup
Cristor Atlas 100HD , motorised 1.1 Triax on Stab H-H
My Location
hastings , uk
#2
Hi , sorry to hear about that , i suppose things like that happen some time , that's the problem with big companies , you often don't speak directly to the installer itself and they push hard for a lot of jobs to be done . Maybe an independent engineer would have been better to contact in your case . Best thing to do is phone around and see what someone else will offer . I hope you got sorted in the end .
 

2cvbloke

Bulbs need shelter too...
Messages
9,407
Likes
1,699
My Satellite Setup
No satellite stuff for the moment (aside from a 43cm minidish that was on the house already), Samsung SyncMaster T27B550 Smart TV & Monitor, and a few computers...
My Location
Near Pontop Pike, Co. Durham
#3
Just be glad you didn't get someone who claimed your dish was faulty/damaged/analogue only and you needed to spend hundreds of squids on a new setup when all you need is a minor tweak that you can probably do yourself if you have a set of ladders... :)
 
Messages
3
Likes
0
My Satellite Setup
2 dishes/receivers Astra 1d and Sky free channels
My Location
East Sussex
#4
Unfortunatelly I had to cancel the viewing as I could not get anyone to come out between Arialforce final cancellation at 16:10 and its getting dark around 18:00. I normally use a local independent installer, AET Satellite service, very good reliable and competative rates, but he could not come before Tue am. I tried to send a letter of complaint to Arialforce - according to their website this should be "addressed to our HQ, address overleaf", needless to say that no address is provided on their website and the enquiry form has not been replied to.Grrrhh I am still so angry as I also missed my German football and the Carneval Processions tomorrow on "Rose Monday", a Public Holiday in Mainz where I come from.
 

Channel Hopper

Suffering fools, so you don't have to.
Staff member
Messages
24,869
Likes
5,482
My Satellite Setup
A little less analogue, and a lot more crap.
My Location
UK South
#5
Somebody on this site might be gracious enough to make a recording and send it to you.

Which channel is it broadcast on ?
 

Channel Hopper

Suffering fools, so you don't have to.
Staff member
Messages
24,869
Likes
5,482
My Satellite Setup
A little less analogue, and a lot more crap.
My Location
UK South
#6
They appear to be a nationwide subcontracting service, but don't advertise this.

The nearest address to here is


AerialForce c/o Ms P Manning
5 curling close
coulson
surrey
CR5 1DU


but their head Office is

AERIALFORCE (UK) LIMITED
20-21 BOURNE HOUSE
475 GODSTONE ROAD
WHYTLEAFE
CR3 0BL

Fire off a letter of complaint and see how far you get
 

mariust5

Specialist Contributor
Messages
445
Likes
107
My Satellite Setup
Cristor Atlas 100HD , motorised 1.1 Triax on Stab H-H
My Location
hastings , uk
#7
Where are you and what time the carnival procession starts ?
 
Messages
3
Likes
0
My Satellite Setup
2 dishes/receivers Astra 1d and Sky free channels
My Location
East Sussex
#8
Hi Mariust5, that is very nice of you, but I have already asked my mum in Germany to record it for me, but many thanks for your kind offer :-)

And you Channel Hopper for finding the HQ address- you are a great bunch here on this site!
 

mariust5

Specialist Contributor
Messages
445
Likes
107
My Satellite Setup
Cristor Atlas 100HD , motorised 1.1 Triax on Stab H-H
My Location
hastings , uk
#9
I asked because i fit dishes and if you wanted to watch it live we could make that happen maybe .
 
Messages
2
Likes
0
My Satellite Setup
Sky TV
My Location
London
#10
Had them come to our house as Channel 4 was not working using Sky TV. The installer said there was a strong signal and nothing was wrong! He suggested that the box might be faulty (according to him Sky always sends out re-conditioned boxes). He tried to sell me a regular Sky box for £200.00 instead of the £100.00 its regular price in the shops! Channel 4 was still not working and Sky came around. They fixed it by replacing a part on the Satellite dish.
Tried to get my money back but the company claims is in Administration suddenly but still trading under that name. Sounds rather dodgy to me. Be aware do not use this company.'O'-red)(-red'O'-red
 

Channel Hopper

Suffering fools, so you don't have to.
Staff member
Messages
24,869
Likes
5,482
My Satellite Setup
A little less analogue, and a lot more crap.
My Location
UK South
#11
hoppere said:
Tried to get my money back but the company claims is in Administration suddenly but still trading under that name. Sounds rather dodgy to me. Be aware do not use this company.'O'-red)(-red'O'-red
The data from Companies House suggests otherwise,

_http://wck2.companieshouse.gov.uk/1012cb76c7abb424492b6f642addeb00/compdetails

Who/where did you get your information from ?
 
Messages
1
Likes
0
My Satellite Setup
Sky + system
My Location
surrey
#12
Aerial force a trading name of the TV aerial company .co.uk is on rogue traders this thursday coming BBC1 8PM.
 

Channel Hopper

Suffering fools, so you don't have to.
Staff member
Messages
24,869
Likes
5,482
My Satellite Setup
A little less analogue, and a lot more crap.
My Location
UK South
#13
I thought Watchdog was on at that time ?

Anyhow, what is claimed they have done ?
 

2cvbloke

Bulbs need shelter too...
Messages
9,407
Likes
1,699
My Satellite Setup
No satellite stuff for the moment (aside from a 43cm minidish that was on the house already), Samsung SyncMaster T27B550 Smart TV & Monitor, and a few computers...
My Location
Near Pontop Pike, Co. Durham
#14
Channel Hopper said:
I thought Watchdog was on at that time ?

Anyhow, what is claimed they have done ?
They integrated Rogue Traders into Watchdog to bulk it out a bit, I preferred them to be separate programmes though....
 

Channel Hopper

Suffering fools, so you don't have to.
Staff member
Messages
24,869
Likes
5,482
My Satellite Setup
A little less analogue, and a lot more crap.
My Location
UK South
#15
Thanks

Looks like the dirt is being dished out on a number of outlets beforehand

_http://www.ukfree.tv/fullstory.php?storyid=1107051543&irt=617760#b617760

Paul Barnes
Saturday 14 May 2011 10:48PM
4 hours agoAerial systems of blindley heath were on House of horrors and Rogue traders 2003.

When aerial systems closed in 2008 around 20 engineers and 6 office staff went to work for Aerial Force, Aerial force LTD went into administration last year, assets websites and staff went straight to the latest re-incarnation, The TV aerial Company LTD also of Bourne house, Whyteleafe , Surrey. Different directors.

They have many trading names and websites but are not RDI or CAI registered although some of their engineers are RDI.

Get in the popcorn for rogue traders/watch dog this Thursday coming, 8PM.

I know its not on the rogue traders web site yet but will be soon.

Websites include.

.ww.tvaerialcompany.co.uk

.ww.aerialforce.co.uk

.ww.satellitesandaerials.co.uk

and wait for it

.ww.eastlondonaerials.co.uk

.ww.maidstoneaerials.co.uk

.ww.redhillaerials.co.uk

.ww.southerncoastaerials.co.uk

.ww.readingaerials.co.uk

.ww.harrowaerials.co.uk

.ww.westlondonaerials.co.uk

.ww.northlondonaerials.co.uk

.ww.epsomaerials.co.uk

.ww.guildfordaerialsolutions.co.uk

.ww.camdenaerials.co.uk

.ww.batterseaaerials.co.uk

.ww.sloughaerials.co.uk

.ww.kentishtownaerials.co.uk

.ww.barnesaerials.co.uk

.ww.essexaerialsolutions.co.uk

.ww.witneyaerials.co.uk

.ww.didcotaerials.co.uk

.ww.ilfordaerials.co.uk

P.S The Barnes family have four generations of aerial installers John Barnes was behind Aerial systems, aerial force, the TV aerial company, and possibly the new company that will probably exist next friday after rogue traders is aired.
Most families have a black sheep unfortunately we have a big one.

PPS Mark Smith is the son of John Barnes, his real name is Mark Barnes, he is not an aerial installer but an estate agent, Mark worked for his dad for a while and no longer works in the aerial industry.

Rogue traders have a page on their website for reporting rogues or surrey trading standards will add your complaint to the pile.

 
Top