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sky amstrad drx 400 .digi box

hi peps ive got an amstrad drx 400 .digi box i'm tryin 2 watch the arib & turkish channel's wih it the box finds them but wont display the pictures ive tryed it with another box the dish is pointin 2 the satellit ok coz it works fine with my old 1 any help would be very greatful

the channels i want 2 watch is ann/ sudan aljazzera quater there symble rate is 27500 3/4 12654 H 12111 V 27500

the satellite is Hot-bird 13.E