Sky HD tuner issues

Channel Hopper

Suffering fools, so you don't have to.
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The Thomson units, this is specifically to do with tuner problems, either straight out of the box, or installed and running.

I have been carrying out installs outside the ASA agreements for customers purchasing from a local TV repair shop. The boxes we get are brand new (though in the past month we have seen a couple of refurbished units delivered when ordered).

I would hazard a guess that out of ten installs I have been to in the past eight weeks, five new, and five service calls (but inside the year), six or seven failures have occurred, with the customer experiencing either a loss of specific channels within the lineup, or failure of the box to record/series record.

After checking the dish and/or replacing the quad LNB as a matter of course, only substituting the receiver has fixed the issues, at the detriment of the hard disk content.

The latest return call is still not 100% resolved, where a 60m+ run of cable is the only out of the ordinary feature. A zone 2 dish was substituted, which improved things slightly, and then an 80cm dish, leaving just ten or so channels with picture breakup. This week however I have not been able to obtain replacement box as yet, but the channels that are affected do not follow any pattern or frequency, nor polarity/band, which I can only conclude is the tuner, or other defect affecting reception.

Does anyone have a similar experience of the number of failures, know if Thomson is the only make that is being supplied, and if the number of returns is exceeding supply?

Since there is no specific date/batch of machines affected by this, nor particular environment that is at the heart of the matter, I fear this problem is going to continue into the future, with a constant return to existing installs, each time the customer losing days of subscription when a fault appears, and each time having to cover the cost of a callout, and then the cost of a replacement box, neither of which are covered under any BSkyB warranty.
 

BLUEPLATINUM

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I am using a Thomson box in the fringe and it has the most sensitive tuner of any SKY receiver I have ever owned. Much better than a PACE 2600C1. Having said that, it is only one unit. Looks like I may have been lucky!
 

Channel Hopper

Suffering fools, so you don't have to.
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A little less analogue, and a lot more crap.
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Interesting.

Increase of S/N into the tuner has, in my last service call, been the only way to improve channel reception. The others have had issues where substitution has been the only cure.
 
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