sky tv subscription charges

[amerwaqar]

HI, Members

I am writing on behalf of a friend who needs help with the following difficulties he has been facing with Sky.

Basicly he has been paying extra towards his monthly bill, an extra £35 for not having his box connected to the telephone line.

to my understanding you are required by skys terms & condition to have the receiver connected only for 12months.

he has been paying this extra amount for over 2 years and has withheld his payments:-Nooo,now he is receiving solicitors letter demanding payments.

is there any advise i could possible pass on to him??:-worship

 

[satelliteman]

There is a £25 one off fee for no phone connection on sign up

 

[Analoguesat]

Does he have multiroom? If so he has been billed for 2 subcriptions if one or both boxes hasnt been connected to the phone line.

Multiroom requires BOTH receivers to be connected to the SAME phone for ALL TIME - so tell him to pay the bill.

If he only has one box then the phone line can be disconnected after a year and he has grounds for complaint

 

[amerwaqar]

£45 sub
£10 additional box
£4 handling

does he have a case to fight this??'O'-red

 

[Robbo]

Where is the extra £35? The figues don't make sense.

 

[Analoguesat]

£10 additional box = multiroom

Therefore he has no case whatsoever as he has broken the T&C's of having both boxes connected to the same phoneline for the entire length of the multiroom agreement.

Tell him he is lucky he hasnt been billed £45/month extra

 

[irart]

Just over 2 years ago, I decided to take up an offer including Sky sports or movies at half price for one year. I was told that I had to have a phone line connected to what was my own equipment. I already had a second hand digibox and dish that I had acquired privately. I refused and said it was not necessary. Reluctantly they agreed. I was also told that I could ring up and alter my programme selection at any time. When I tried this they said if they changed the lineup I would have to pay full price!
My reply is not printable. I cancelled the direct debit and informed them of my actions. They threatened me with legal action as I was "breaking my contract". I asked them - what contract - I had never signed anything, it had all been set up over the phone. Eventually, they backed off I even received a letter of apology (of sorts) from them.
The moral of the story is don't let the buggers grind you down!

 

[amerwaqar]

£10 additional box = multiroom

Therefore he has no case whatsoever as he has broken the T&C's of having both boxes connected to the same phoneline for the entire length of the multiroom agreement.

Tell him he is lucky he hasnt been billed £45/month extra

........................................................................................................
lengh agreement was for 12months, its been over 2 years.)(-red
surely he must be entitled to reclaim for the extra 12months.

 

[rolfw]

If he hasn't got the second box connected to the phone line, then he has to pay the full rate for it for as long as he has a subscription, there is no 12 month cut off.

 

[Analoguesat]

lengh agreement was for 12months, its been over 2 years.)(-red
surely he must be entitled to reclaim for the extra 12months.

No - as Ive already merntioned in post 3

Multiroom requires BOTH receivers to be connected to the SAME phone for ALL TIME

As Rolf says in the previous post there is no 12 month cut off for Multiroom.

 

[gunn1e]

This is very true, sly will write you two shitty letters then you will be fined.



Be warned.

If he hasn't got the second box connected to the phone line, then he has to pay the full rate for it for as long as he has a subscription, there is no 12 month cut off.