RichardCoulter
Member
- Joined
- Apr 19, 2012
- Messages
- 215
- Reaction score
- 49
- Points
- 28
- Age
- 59
- My Satellite Setup
- TV with built in Freeview/ Virgin Media TiVo V6 box
- My Location
- UK
Virgin Media are starting to phase out the TiVo software in favour of the (IMO) inferior Horizon software. This, combined with their now abysmal customer service, has made them impossible to do business with. When my contract ends, I intend to go back to satellite after over 20 years, but I don't want to jump out of the frying pan into the fire.
What's Sky customer service like? Are there customer service centres in the UK (if not, can they speak English to a competent level)?
Is it easy to get a response for them? Is there anything I should be aware of before signing up to Sky Q?
I ask because, unfortunately, it's now the norm for letters and emails to Virgin Media to be ignored, live chat is now a useless bot and people report being kept on the phone for up to an hour and a half before being cut off or staff putting the phone down on them!
Despite multiple complaints on Twitter, Trust Pilot and other Review sites, facebook and even their own community forum, nothing is being done to address this.
My STB HDD recently died and it took nearly a month to get someone to send me a new one!!!
Many thanks.
What's Sky customer service like? Are there customer service centres in the UK (if not, can they speak English to a competent level)?
Is it easy to get a response for them? Is there anything I should be aware of before signing up to Sky Q?
I ask because, unfortunately, it's now the norm for letters and emails to Virgin Media to be ignored, live chat is now a useless bot and people report being kept on the phone for up to an hour and a half before being cut off or staff putting the phone down on them!
Despite multiple complaints on Twitter, Trust Pilot and other Review sites, facebook and even their own community forum, nothing is being done to address this.
My STB HDD recently died and it took nearly a month to get someone to send me a new one!!!
Many thanks.