- My Satellite Setup
- A little less analogue, and a lot more crap.
- My Location
- UK
A client of mine is on this for his email, and has a Windows 7 Dell laptop. About a month ago he lost the ability to get his messages and I was called in. He was getting the message 'Do you want to go on line ?' even though he was already connected and could access the internet for other stuff.
I found the desktop icon appeared to be pointing to something other than the right programme within tyhe Windows folder, so I changed this to the right one and voila, everything worked - for a week
The laptop then reverted back to the original fault, which I thought might have been down to a standard update, so I returned, cleared out his cache, checked for any other updates and then used Advanced System Cleaner to get shot of anything that might affect it. Again, emails appeared and I thought everything was finally resolved
Two days later he writes the following.
Alas, the dreaded pop-up "Do you want to go on line" followed by " Error " reappeared the next day. I will therefore soldier on via the internet instead of Windows live mail.
I'm somewhat stumped, so, any clues ?
I found the desktop icon appeared to be pointing to something other than the right programme within tyhe Windows folder, so I changed this to the right one and voila, everything worked - for a week
The laptop then reverted back to the original fault, which I thought might have been down to a standard update, so I returned, cleared out his cache, checked for any other updates and then used Advanced System Cleaner to get shot of anything that might affect it. Again, emails appeared and I thought everything was finally resolved
Two days later he writes the following.
Alas, the dreaded pop-up "Do you want to go on line" followed by " Error " reappeared the next day. I will therefore soldier on via the internet instead of Windows live mail.
I'm somewhat stumped, so, any clues ?
