A
Archive-8
Guest
My R7000 router developed a fault, after 20 minutes of arguing with netgear support to give me the rma number.
Finally got that, and posted of the router last Thursday first class £5.50.
Netgear returns sent me an email on Monday to tell me that they have sent out my repair, on a next day service.
Tuesday at 16:55 I get a text message telling me I was the next delivery and my driver will be with me in 10 to 15 minutes.
18:00 I check the tracking, to find that my router had gone back to the yard, sent them an email asking what had happened, only to be told that the van had broken down.
Gave them the element of doubt and they promised to deliver the router today.
This morning I got the text telling me my driver would be with me between 14:35 and 15:35, 17:00 I check the tracking and it says it's been delivered and signed for!
So I phoned uk mail to tell them someone has my router and signed for it, but it wasn't me!
They then checked the gps fitted on the van, and when he made the delivery he was 2 roads over.
Well they emailed the manager of the local depot to explain what has happened, and now the tracking says it's back at the delivery depot, hopefully third time lucky.
Finally got that, and posted of the router last Thursday first class £5.50.
Netgear returns sent me an email on Monday to tell me that they have sent out my repair, on a next day service.
Tuesday at 16:55 I get a text message telling me I was the next delivery and my driver will be with me in 10 to 15 minutes.
18:00 I check the tracking, to find that my router had gone back to the yard, sent them an email asking what had happened, only to be told that the van had broken down.
Gave them the element of doubt and they promised to deliver the router today.
This morning I got the text telling me my driver would be with me between 14:35 and 15:35, 17:00 I check the tracking and it says it's been delivered and signed for!
So I phoned uk mail to tell them someone has my router and signed for it, but it wasn't me!
They then checked the gps fitted on the van, and when he made the delivery he was 2 roads over.
Well they emailed the manager of the local depot to explain what has happened, and now the tracking says it's back at the delivery depot, hopefully third time lucky.
