It's Worth Complaining

Lazarus

Lazarus

Retired Moderator
My Satellite Setup
80cm Motorised.
Several small Dishes.
Much else.
My Location
North York Moors
Last week a third-party firm called me to get my feedback on my opinion of one of the financial institutions that have charge of my dosh.

As a "tick everything" sort of person who strives to ensure I don't get any contact other than directly about an Account, I was mildly peeved ................. :angry:

Instead of going postal at them over the phone I waited ten marching paces and fired off a polite but somewhat terse Secure Message.

Got a suitable response about flagging my Account and it wouldn't happen again, your valued mugship.

Thought no more about it until just now when a big-wig rang me to discuss further, the outcome of which was not only acceptance of a suggestion I made about a simple amend to the Contact Preferences fields, but the offer of a cheque for £30 in compensation.

I was acutely unembarrassed about this and accepted without demur.

Let's see if it actually arrives!
 
Better than a kick in the teeth, and is useful as Jura Origin whisky is £25 at Asda and te$co at the moment... :D
 
So, you're getting the drinks in then?
 
Tivù said:
Last week a third-party firm called my to get my feedback on my opinion of one of the financial institutions that have charge of my dosh.
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I had to read that 4 times before I could convince my brain to not read that as "dish" :)
 
And, good as their word, a cheque for £30 has just arrived - along with an apologetic letter and a Financial Ombudsman Service leaflet. Overkill, methinks.

At least they take matters seriously unlike many other organisations.
 
That's not just a result; that's a very good result.

Mine's a Dranbuie shandy.
 
I had you down as a Pints of Creme de Menthe afficionado :-congrats
 
I'll have a pint of Macallans 18 year old single malt...wake me up on Boxing Day...
 
Tivù said:
And, good as their word, a cheque for £30 has just arrived...
Click to expand...


That must be about as rare as finding the Holy Grail in your coal shed.
 
hexah said:
That must be about as rare as finding the Holy Grail in your coal shed.
Click to expand...

Or nowadays, just finding a coal shed.....
 
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