- Joined
- Jan 1, 2000
- Messages
- 35,617
- Reaction score
- 8,582
- Points
- 113
- Age
- 59
- Website
- www.sat-elite.uk
- My Satellite Setup
- A little less analogue, and a lot more crap.
- My Location
- UK
Having had various bouts of slow, and sometimes non-existent broadband on a landline managed by BT, I made some enquiries yesterday before paying the bill (appropriately discounted for the loss of service).
One of their team then advised that following tests that had confirmed there was a problem or two at the exchange, I should be leaving the router permanently powered on under the computer for their exchange to 'acclimatise' to the line and equipment installed, and full speed would be established in around ten days.
When I queried this I was also told that disconnecting the router at night (and when I am out of the house at any other time) was the most likely cause of the broadband speed issues.
Leaving any equipment permanently connected goes against what I have been taught, and since the router power supply clearly states 'made in China' across the top of it, I would be doubly worried once out of the house.
So, is this now considered standard practice and is there any truth in the BT network restricting delivery if equiopment is not powered up at this end ?
One of their team then advised that following tests that had confirmed there was a problem or two at the exchange, I should be leaving the router permanently powered on under the computer for their exchange to 'acclimatise' to the line and equipment installed, and full speed would be established in around ten days.
When I queried this I was also told that disconnecting the router at night (and when I am out of the house at any other time) was the most likely cause of the broadband speed issues.
Leaving any equipment permanently connected goes against what I have been taught, and since the router power supply clearly states 'made in China' across the top of it, I would be doubly worried once out of the house.
So, is this now considered standard practice and is there any truth in the BT network restricting delivery if equiopment is not powered up at this end ?