Freesat gone but Astra 2 still working... why/how?

O

operacentric

New Member
Messages
2
My Satellite Setup
Technosat 7210
My Location
London
Hi all

I have two satellite receivers - a Technomate 7102 (which I use for European stations) on Astra 1, 2 and Hotbird (working fine) and a Panny BS 850 which my other half uses for Freesat. Last night, Freesat went down on some channels. A retune gave the no Astra 2 connection message. I retuned using its Other satellite option and after 45 mins (!) had 300 channels including, as far as I can tell, all the Freesat options. We have a rudimentary EPG but can only programme recordings manually.

As the Astra 2 feed is clearly working fine on both sets, I'm mystified as to how the Panny can't see the Astra 2 connection.

Can anyone shed any light on this? Many thanks
 
Lazarus

Lazarus

Tout Rond Bon Oeuf
Staff member
Messages
25,595
My Satellite Setup
80cm Motorised.
Several small Dishes.
Much else.
My Location
North York Moors
Freesat depends upon good reception of the Default (or Home) Transponder (Which carries the EPG and other data that allows everything to be pulled together) on 11428 H 27500 2/3 QPSK.

If there is insufficient signal on that TP, then that might account for the problem ...... possibly a slight dish misalignment/water ingress, but insufficient to cause iffy reception of most other Transponders? Don't forget, the actual Channels are exactly the same ones you get using any other receiver.

So, use one of your non-Freesat tuners to check signal strength and quality on 11428.
 
Analoguesat

Analoguesat

Administrator
Staff member
Messages
47,080
Location
Scottish Borders
My Satellite Setup
TM 5402HD
Skybox F3
Sky+ UK.
My Location
Scottish Borders
Has the Freesat box been moved recently (your good lady cleaning for example) We have seen odd effects reported in the past where a box has been moved and the cable in the back has wiggled loose of the f-connector has unscrewed slightly.
 
Lazarus

Lazarus

Tout Rond Bon Oeuf
Staff member
Messages
25,595
My Satellite Setup
80cm Motorised.
Several small Dishes.
Much else.
My Location
North York Moors
And if all else fails, try a Factory Reset.

As with "have you turned it off and on again?" for Compooters, this seems to be the universal remedy for Satellite Receiver issues!
 
Channel Hopper

Channel Hopper

Suffering fools, so you don't have to.
Staff member
Messages
28,309
My Satellite Setup
A little less analogue, and a lot more crap.
My Location
UK South
And if all else fails, try a Factory Reset.

As with "have you turned it off and on again?" for Compooters, this seems to be the universal remedy for Satellite Receiver issues!
What happpend to the tried and trusted 'thump' ?
 
Lazarus

Lazarus

Tout Rond Bon Oeuf
Staff member
Messages
25,595
My Satellite Setup
80cm Motorised.
Several small Dishes.
Much else.
My Location
North York Moors
Known as the Manchester Screwdriver up this way!

It bu**ers up the valve heater filaments .....
 
Analoguesat

Analoguesat

Administrator
Staff member
Messages
47,080
Location
Scottish Borders
My Satellite Setup
TM 5402HD
Skybox F3
Sky+ UK.
My Location
Scottish Borders
And if all else fails, try a Factory Reset.

As with "have you turned it off and on again?" for Compooters, this seems to be the universal remedy for Satellite Receiver issues!

I work in one of the local high schools supporting the IT equipment & Ive got all my staff trained to "switch it off wait 30 seconds & switch it back on again" before they ring me to report any issues. :D
 
Lazarus

Lazarus

Tout Rond Bon Oeuf
Staff member
Messages
25,595
My Satellite Setup
80cm Motorised.
Several small Dishes.
Much else.
My Location
North York Moors
O

operacentric

New Member
Messages
2
My Satellite Setup
Technosat 7210
My Location
London
Thanks all for suggestions - so swiftly too.

I'll measure signal from my Technomate. On a previous occasion, something similar, yes, I found the F-connector earthing had come loose. Also wonder if possible water ingress as this happened after the rain deluge Thursday night. That would need a man in a van and a ladder - does the water get in the DiSecq or is it LNB connections ( or both, I guess once he's up there he checks both! ) - but strange it would only affect the 1 TP?
 
Lazarus

Lazarus

Tout Rond Bon Oeuf
Staff member
Messages
25,595
My Satellite Setup
80cm Motorised.
Several small Dishes.
Much else.
My Location
North York Moors
Good reception of the Home TP is vital ...... it really has to be rock solid in comparison to mere actual Channels. So it might be that all signals are down a bit on what they were: still above lock threshold for stable Video/Audio but not for the essential data such as the Bouquet Association Table on the Home TP.
 
Analoguesat

Analoguesat

Administrator
Staff member
Messages
47,080
Location
Scottish Borders
My Satellite Setup
TM 5402HD
Skybox F3
Sky+ UK.
My Location
Scottish Borders
Thanks all for suggestions - so swiftly too.

I'll measure signal from my Technomate. On a previous occasion, something similar, yes, I found the F-connector earthing had come loose. Also wonder if possible water ingress as this happened after the rain deluge Thursday night. That would need a man in a van and a ladder - does the water get in the DiSecq or is it LNB connections ( or both, I guess once he's up there he checks both! ) - but strange it would only affect the 1 TP?
I lost some of my frequencies on one dish a few years ago - and when I disconnected the relevant cable watched in absolute astonishment as half a pint of water dribbled out of the cable :D

If the cable is cable is loose at the dish end, or split in any way its certainly possible for it to gather water, and is certainly worth investigating.
 
J

joddle

Specialist Contributor
Messages
520
My Satellite Setup
2x Pace 2600 C1 (in a box just in case) , 3 x Humax HD Foxstat (2 of which in store as spares) . 3x Manhatten Plaza - Pasat 2.4 PF dish mounted on flat roof with Invacom C120 quad LNB .
My Location
Massanassa, Valencia, Spain
I lost some of my frequencies on one dish a few years ago - and when I disconnected the relevant cable watched in absolute astonishment as half a pint of water dribbled out of the cable :D

If the cable is cable is loose at the dish end, or split in any way its certainly possible for it to gather water, and is certainly worth investigating.
+1 also had a water in cable issue - a few euros on a new length of cable sorted all sorts of things out!
 
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